DMG Consulting
DECEMBER 10, 2018
The “platform as a service” paradigm, which essentially leverages application programming interfaces (APIs) to build out functional capabilities, makes it easier to build your own solution (BYOS). The worlds of interaction management and customer relationship management (CRM) are coming together.
Hodusoft
AUGUST 30, 2022
Businesses of every size, type, and industry can benefit from using cloud services for a variety of reasons such as: Data backup Software development and testing Email Disaster recovery Virtual desktops Big data analytics Customer-facing web applications, and more. The most popular cloud-based services: UCaaS, CCaas, and CPaaS.
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Xaqt
FEBRUARY 6, 2020
Back then, Artificial Intelligence, APIs, Robotic Process Automation (RPA), and even "Big Data" weren't things yet. While eclipsed now, these were important building blocks that enabled both data extraction from siloed systems as well as two-way interfaces that allowed some level of control from external applications.
Natalie Petouhof
MAY 27, 2016
Digital Transformation: Customer Engagement, CRM, Innovation, Customer Experience, Customer Service, The Cloud and Analytics. • ROI Of Customer Service & Customer Experience. • Tweet If you are wondering what I have been up to lately, I thought I would put all the research I have published into one place.
Talkdesk
JANUARY 16, 2018
With technological advancements in speech recognition, artificial intelligence and big data, the spoken words in those calls can now be used to elicit actionable insights from spoken information. Predicting customer behavior based on spoken interactions provides contact centers with a powerful tool to drive greater business results.
Talkdesk
JANUARY 16, 2018
With technological advancements in speech recognition, artificial intelligence and big data, the spoken words in those calls can now be used to elicit actionable insights from spoken information. Predicting customer behavior based on spoken interactions provides contact centers with a powerful tool to drive greater business results.
CSM Magazine
JULY 28, 2015
Designing mobile hooks, leveraging new APIs to enhance the existing call flow and creating omni-channel content delivery is outside the scope of most call center operations. CRM Push Follow Up. The challenge for many providers is executing on this vision. Acquire an opt-in to future communication from the caller.
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