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Conversation Intelligence: The key to success in customer conversations

JustCall

Best Practices for Improving Conversation Intelligence From designing corporate-wide objectives to making and monitoring significant improvements, conversation intelligence can greatly impact your business operations. Conversational AI enables the system to perform end-to-end actions through Application Programming Interfaces (API).

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Best practices to build generative AI applications on AWS

AWS Machine Learning

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon via a single API. Kojima et al. 2022) introduced an idea of zero-shot CoT by using FMs’ untapped zero-shot capabilities.

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How to Successfully Implement Customer Journey Analytics – Part 1

Pointillist

Pointillist can handle data in all forms, whether it is in tables, excel files, server logs, or 3rd party APIs. During onboarding, the data will remain on your Pointillist-hosted SFTP server until the customer success team has created and quality-checked the requisite ingestion script. Getting Data into Pointillist. Governance.

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FMOps/LLMOps: Operationalize generative AI and differences with MLOps

AWS Machine Learning

In this scenario, the generative AI application, designed by the consumer, must interact with the fine-tuner backend via APIs to deliver this functionality to the end-users. Some models may be trained on diverse text datasets like internet data, coding scripts, instructions, or human feedback. 15K available FM reference Step 1.

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Best practices for load testing Amazon SageMaker real-time inference endpoints

AWS Machine Learning

This post describes the best practices for load testing a SageMaker endpoint to find the right configuration for the number of instances and size. We first benchmark the performance of our model on a single instance to identify the TPS it can handle per our acceptable latency requirements.

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How to Successfully Implement Customer Journey Analytics

Pointillist

Pointillist can handle data in all forms, whether it is in tables, excel files, server logs, or 3rd party APIs. During onboarding, the data will remain on your Pointillist-hosted SFTP server until the customer success team has created and quality-checked the requisite ingestion script. This process typically takes 1-2 days.

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Best Conversation Intelligence Software 2022

SmartKarrot

CallHippo Coach is one of the best conversation intelligence tools to help your business in 2022. It identifies calls that need immediate attention by finding out things like customer objection, mention of a competitor, compliance gap or script deviation, etc. This helps you take immediate action and retain your customers for good.