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Q&A recap: crash course in Customer Success and SaaS metrics with Dave Kellogg

ChurnZero

With so many SaaS metrics floating around, and even more opinions on when and how to use them, it can be hard to know if you’re measuring what really matters. Leading SaaS expert, Dave Kellogg, and ChurnZero CEO, You Mon Tsang, sat down to answer all the questions you want to know about SaaS metrics like ARR, NRR, GRR, LTV, and CAC (i.e.,

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InformedIQ automates verifications for Origence’s auto lending using machine learning

AWS Machine Learning

The solution automatically extracts data and classifies documents (for example, driver’s license, paystub, W2 form, or bank statement), providing the required fields for the consumer verifications used to determine if the lender will grant the loan. Almost the entirety of the Informed SaaS service is hosted and enabled by AWS services.

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What is a good Net Retention Rate in SaaS?

CustomerSuccessBox

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. And it is seen in Snowflake as well, but it isn’t an excuse for dipping and it manages to rise high. No excuse for NRR dip. Datadog – $1.2B

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Top 20 SaaS Companies in Brazil

SmartKarrot

Brazil’s SaaS landscape is bustling, thanks to the number of innovative startups that entered the horizon in recent years. In an attempt to know more about the SaaS environment in Brazil, we have researched the best SaaS companies in Brazil and came up with a list of 20 SaaS companies in Brazil. Founded in: 2013.

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Build custom code libraries for your Amazon SageMaker Data Wrangler Flows using AWS Code Commit

AWS Machine Learning

This post introduces a best practice for managing custom code within your Amazon SageMaker Data Wrangler workflow. For this post, we use the bank-full.csv data from the University of California Irving Machine Learning Repository to demonstrate these functionalities. Choose Amazon S3 for Data sources. A Preview Error will be thrown.

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Best Software for Speech Analytics

JustCall

Tethr provides an application programming interface (API) that allows businesses to integrate the platform with a variety of third-party solutions. Managers can use AI to search and analyze calls to acquire insight into various elements of interactions. CallMiner Eureka.

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The Role Of AI In Customer Experience

Pointillist

“By 2020, 85% of customer interactions will be managed without a human” – Gartner. Most leading SaaS platforms have APIs and consider 3rd-party integrations to be a critical component of their value proposition. The world would be a beautiful place if all touchpoint data was available through APIs.