APIs Banking CRM Presentation 
Tenfold - Contact Center Blog
JUNE 22, 2018
They have no attachment to legacy systems that banks and finance companies have been holding onto for years, despite the wave of new technologies in business and communications. A 2017 report by Accenture indicated that 71% of financial services consumers are open to using “entirely computer-generated support for banking services.”
CSM Magazine
JUNE 7, 2022
As contact centres embrace the world of remote and hybrid working, Rob Crutchington, Managing Director of Encoded, discusses how the cloud, open banking and the latest SCA regulations help protect the customer, agents and merchants when taking payments. Having agents working from home can present security issues for contact centres.
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Hodusoft
MAY 10, 2024
Virtual call and contact centers have become the new norm in the present time instead of being an optional feature for businesses seeking flexibility in their operations. Integration Capabilities Evaluate whether the software can seamlessly integrate with your existing CRM, helpdesk, or other business tools.
CSM Magazine
DECEMBER 10, 2021
From a collaboration and communication perspective, cloud-based solutions present an obvious advantage for remote and hybrid work environments. But, beyond these frontline solutions that powered the early work-from-home, organizations should also reconsider many of their longstanding tools as well—such as CRM and data management platforms.
Enghouse Interactive
JULY 10, 2018
In the hustling world we live in, the sense of community is exciting in the world of banking. The legacy call center system’s inability to integrate with Partner Colorado’s home-grown CRM system was as big of a problem as its limited functionality. On top of that, how can credit unions guarantee expansion and member loyalty?
JustCall
APRIL 5, 2023
With this background, let’s take a look at what JustCall has to offer: And now, let’s move on to Talkdesk and what it has to offer: The differences between the two are not very overt – probably only that JustCall is more visually presentable. Companies looking for VoIP solutions will not have to break the bank while choosing JustCall.
Pointillist
FEBRUARY 19, 2018
Most leading SaaS platforms have APIs and consider 3rd-party integrations to be a critical component of their value proposition. The world would be a beautiful place if all touchpoint data was available through APIs. Our web analytics and CRM platforms take advantage of this inherent luxury. Business Context.
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