Hodusoft

MAY 10, 2024

The COVID-19 pandemic propelled virtual call centers and contact centers from being supplemental solutions to essential infrastructure. As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024. What Are Virtual Call Centers and Contact Centers?

virtual call center 52

virtual call center Call Center Contact Center call center software 52

JustCall

JANUARY 5, 2023

The speech analytics software tools can assist call center agents in recognizing when customers are agitated or stressed, allowing them to adapt in real-time or improve after knowing all the facts. Speech analytics solutions are either integrated into contact center software or provided as a preloaded feature.

Analytics 52

Analytics Coaching Call Center APIs 52

Hodusoft

FEBRUARY 22, 2022

Through its communication platform offering APIs and SDKs for SMS / MMS, Programmable Voice, and SIP Trunking, the company aims to serve the US customers with a mix of communication solutions through pay-as-you-go/subscription-based model, growth, and scale plans. . HoduCC – Contact Center Software.

Marketing 52

Marketing Real estate Call Center call center solutions 52

Platform28

JANUARY 28, 2015

Major financial institutions like JP Morgan and Bank of America, whose systems have been compromised and hacked over the last year have exposed what is happening with personal data, and the extent of damage that can be done. Data processed by our contact center software is broken apart, jumbled, and replaced with “non-sensitive equivalents”.

Contact center software 40

Contact center software APIs Interactive Voice Response Banking 40

ViiBE Blog

JULY 30, 2021

The most desired and beneficial features of successful contact centers are: interactive voice response customer experience recording advanced analytics and reporting embedded CRM API integrations. How to enhance the contact center experience. Trust the cloud.

Contact Center 52

Contact Center Automotive Transportation Analytics 52

NobelBiz

APRIL 18, 2021

As minimum requirements for a future-proof call center software platform, we suggest looking for something that can leverage omnichannel capabilities and API integrations. One such solution is NobelBiz OMNI+ , probably one of the best all-around call center software on the market.

Call Center 52

Call Center call center software Contact Center APIs 52

Comm100

NOVEMBER 5, 2020

But even in a world of instant satisfaction, it’s important to take a moment and make sure that your live chat software provider has taken the necessary measurements to keep your customers’ sensitive information safe. There are many certifications, both voluntary and mandatory, that live chat software providers have to offer.

Healthcare 40

Healthcare Banking SaaS Accountability 40