APIs Banking Contact center software Interactive Voice Response 
Hodusoft
MAY 10, 2024
The COVID-19 pandemic propelled virtual call centers and contact centers from being supplemental solutions to essential infrastructure. As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024. What Are Virtual Call Centers and Contact Centers?
NobelBiz
APRIL 21, 2022
PCBX (Private Computerized Branch Exchange): A microcomputer that can act as a telephone exchange, the PCBX (Private Computerized Branch Exchange) is useful in the world of banking. The server determines how calls are delivered to PBX extensions based on the CTI software utilized.
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NobelBiz
AUGUST 11, 2022
Key information (activity, location, prior purchases, outstanding bank balances, and so on) is displayed at a glance to handle any customer concerns as fast as possible and to further enhance and personalize the customer experience. Greater Automation Choosing a contact center cloud plattform gives your organization flexibility and security.
ViiBE Blog
JULY 30, 2021
To make inbound contact operations smooth and of utmost quality on both the customer’s and the agent’s sides, various innovative technologies can be used. How to enhance the contact center experience. Trust the cloud.
Platform28
JANUARY 28, 2015
Major financial institutions like JP Morgan and Bank of America, whose systems have been compromised and hacked over the last year have exposed what is happening with personal data, and the extent of damage that can be done. Data processed by our contact center software is broken apart, jumbled, and replaced with “non-sensitive equivalents”.
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