ChurnZero
MAY 4, 2023
Companies operating in the SaaS space also stand to gain by borrowing a page from this playbook and striving to build a community online. Research suggests SaaS companies that foster online customer communities strengthen key metrics that are important to Customer Success. After a careful evaluation, we selected Higher Logic Vanilla.
OctopusTech
MARCH 1, 2023
We’ve seen businesses improve agent engagement by making individual performance stats available on agent dashboards and by the gamification of specific agent behaviors. Speech analytics tools can screen 100% of recorded calls to identify common issues and individual calls that need further attention.
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DMG Consulting
SEPTEMBER 30, 2021
Cloud/hosted/software-as-a-service (SaaS) revenue increased by an impressive 64.6, Applications that have played key roles in agent oversight are recording, real-time monitoring, quality management (QM), analytics-enabled quality management (AQM), historical and real-time speech analytics, and WFM. million in 2019 to $810.0
aircall
APRIL 16, 2021
SaaS software, also known as cloud-based software, has now gone mainstream, making it easy for teams to leverage all the software programs they need to work collaboratively, wherever they are. Let’s look specifically at how SaaS software can help sync your sales and support teams so they work together in perfect harmony.
Lumoa
FEBRUARY 9, 2023
Long-term actions are based on the analytics results of customer feedback. Both groups of technologies can be utilized to make analytics more actionable. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?
aircall
FEBRUARY 1, 2021
Activities like gamification and healthy sales competitions help to inspire and motivate sales team members. Use call analytics to set up and share measurable goals. Overall, a modern phone system that works with SaaS call center software is the best compliment to your sales training program. Incorporate soft skills training.
SmartKarrot
SEPTEMBER 15, 2020
Here are the top 5 features to look for in a SaaS customer onboarding software. Widget Training Tools Use of Analytics Live Free Demos Aim for Milestones Feedback Options. Considering a SaaS business, your customers could find it tricky to find the right training. Use of Analytics. What is customer onboarding? .
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