CSM Magazine
APRIL 25, 2024
Utilise surveys, focus groups, and social media analytics to gather insights into customer preferences and behaviours. Consistently delivering valuable content that educates, entertains, or informs your audience can help attract new customers and keep existing ones engaged.
ClearAction
FEBRUARY 13, 2023
Even the entertainment and end-to-end fan experience are highly coordinated orchestrations. This theme is supported by resources such as Customer-Focused Communication, Journey Mapping Facilitation Skills, and CX Maturity Roadmap & Playbooks.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Horizon CX
DECEMBER 1, 2023
By leveraging sophisticated algorithms and data analytics, Netflix analyzes viewer preferences to recommend personalized content. Beyond selling entertainment, Disney focuses on service by crafting immersive and enchanting experiences.
CSM Magazine
APRIL 23, 2020
Arguably the most important element of creating a compelling and therefore genuinely useful customer journey map, is to view the process from the customer’s perspective. In recent days we have seen a rise in free virtual tours of some of the world’s largest art galleries, museums, zoos and national parks.
Customer Service Life
JUNE 26, 2017
Shep Hyken dazzled and entertained us with a variety of magic tricks that I still can’t wrap my mind around. Dan said that when they do journey mapping at MOO, they always look for at least one thing their team can do and one thing they can share with the rest of the organization to improve the customer experience. Using A.I.M
CX Journey
DECEMBER 10, 2015
The fiction isn’t meant to be entertaining; it’s meant to provide insight that helps marketers understand their buyers as real people with concrete motivations, desires, and needs. Raviv Turner is the Co-Founder & CEO of Caliber UX , a customer journey mapping and analytics SwaS (Software with a Service).
CCNG
OCTOBER 19, 2022
Temkin, 2018) Just 34% of respondents report they have three or more years of experience developing end-to-end journey maps, and 83% report their organization struggles to use customer journey maps to identify and prioritize CX efforts. 44% of respondents’ organizations plan to use journey analytics more, as well.
Expert insights. Personalized for you.
52 
Let's personalize your content