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5 Top Customer Service Articles of the Week 3-14-2022

ShepHyken

Using Customer Journey Maps and Jobs to Be Done for a Better Customer Experience by Tobias Komischke. My Comment: We kick off this week’s Top Five roundup with a robust article that takes us back to the basics, journey mapping the customer experience. Here are my top five picks from last week.

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Leading Customer Experience as a Team Sport

ClearAction

Even the entertainment and end-to-end fan experience are highly coordinated orchestrations. This theme is supported by resources such as Customer-Focused Communication, Journey Mapping Facilitation Skills, and CX Maturity Roadmap & Playbooks.

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Celebrating 25 Years of EXPO RC

Anexa BPO

In addition, a Tex-Mex theme prevailed through the entertainment elements of the event – which serves to raise the profile on the importance of the Spanish-speaking market across all industries. Attendees had the opportunity to learn about topics such as customer journey mapping, employee engagement, and social media strategy, among others.

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Why Do You Need to Rethink Your Customer’s Journey

ProProfs Blog

Customer journey mapping has become such a buzzword in business that 34% of companies are already implementing it into their customer service. However, the idea behind mapping the customer journey is quite intuitive. All the crucial steps of a customer journey map can be experienced on different devices.

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How insurers can user personalized video to improve customer experience

Quadient

Personalized videos do the heavy lifting by providing customers with information that is lighter and more entertaining. By focusing on modern customer communications, and intentionally building a journey with customer-centric tools, insurance can reduce churn by delighting their customers. . Customer Journey Mapping.

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Four steps for improving insurance policyholder customer experience

Quadient

Personalized videos do the heavy lifting by providing customers with information that is lighter and more entertaining. Customer Journey Mapping. In fact, the IndiVideo platform typically sees an increase of 40% or more in conversion as compared to text-based communications. . Customer Experience. Customer Communications.

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The Art of Selling CX

Horizon CX

Beyond selling entertainment, Disney focuses on service by crafting immersive and enchanting experiences. Customer Journey Mapping Effectiveness: Studies that explore the effectiveness of customer journey mapping in improving customer experience can be relevant.