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How Amp on Amazon used data to increase customer engagement, Part 1: Building a data analytics platform

AWS Machine Learning

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. Business intelligence (BI) and analytics.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

They don’t do anything else except maybe monitor a few calls and give some feedback. Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Interactive agent scripts from Zingtree solve this problem.

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How Artificial Intelligence is Transforming Customer Experience

Nicereply

Proper and consistent monitoring and measurement of customer engagement levels provide great feedback to spot areas for improvement. This new tech brings a whole new dimension of accessibility, automation, personalization and entertainment that increases customer satisfaction and engagement. Do you operate a 24/7 customer support team?

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Use RAG for drug discovery with Knowledge Bases for Amazon Bedrock

AWS Machine Learning

Proper handling of specialized terminology and concepts in different formats is essential to detect insights and ensure analytical integrity. Before you can write scripts that use the Amazon Bedrock API, you’ll need to install the appropriate version of the AWS SDK in your environment.

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FMOps/LLMOps: Operationalize generative AI and differences with MLOps

AWS Machine Learning

These teams are as follows: Advanced analytics team (data lake and data mesh) – Data engineers are responsible for preparing and ingesting data from multiple sources, building ETL (extract, transform, and load) pipelines to curate and catalog the data, and prepare the necessary historical data for the ML use cases.

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Architect defense-in-depth security for generative AI applications using the OWASP Top 10 for LLMs

AWS Machine Learning

Consider inserting AWS Web Application Firewall (AWS WAF) in front to protect web applications and APIs from malicious bots , SQL injection attacks, cross-site scripting (XSS), and account takeovers with Fraud Control. Use package mirrors, scanning, and additional inspections as relevant to your organizations security goals.

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Eight Great Call Center Practices Ideas That Are Worthy to Share In 2018

Dialer 360

Give Best Sales Script. Do you know that starts with the contents they are prepared to work from or in other words the sales script? Noteworthy time and cash ought to be spent on creating scripts and in addition tweaking them as calls are observed and issues end up clear. Introduce New Starters with Your Best Entertainers.