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How Amp on Amazon used data to increase customer engagement, Part 1: Building a data analytics platform

AWS Machine Learning

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. Business intelligence (BI) and analytics.

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­­Speed ML development using SageMaker Feature Store and Apache Iceberg offline store compaction

AWS Machine Learning

Apache Iceberg is an open table format for very large analytic datasets. It manages large collections of files as tables, and it supports modern analytical data lake operations such as record-level insert, update, delete, and time travel queries. Next, you need to create a Python script to run the Iceberg procedures. Click Save.

Scripts 73
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Is it time to reassess your QA function?

Tethr

Today, most companies are using some sort of speech analytics technology to handle QA, but is it enough? Script adherence Proper greeting Required closing Compliance (proper authentication, retrieval of account number, disclosure statement) Skills & behaviors (professionalism, empathy, subject matter expertise, confidence, friendliness).

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Use RAG for drug discovery with Knowledge Bases for Amazon Bedrock

AWS Machine Learning

Proper handling of specialized terminology and concepts in different formats is essential to detect insights and ensure analytical integrity. Before you can write scripts that use the Amazon Bedrock API, you’ll need to install the appropriate version of the AWS SDK in your environment.

APIs 111
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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Interactive agent scripts from Zingtree solve this problem. Agents can also send feedback directly to script authors to further improve processes.

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ByteDance saves up to 60% on inference costs while reducing latency and increasing throughput using AWS Inferentia

AWS Machine Learning

ByteDance is a technology company that operates a range of content platforms to inform, educate, entertain, and inspire people across languages, cultures, and geographies. His focus area is data analytics, machine learning and serverless. This is a guest blog post co-written with Minghui Yu and Jianzhe Xiao from Bytedance.

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How Artificial Intelligence is Transforming Customer Experience

Nicereply

This new tech brings a whole new dimension of accessibility, automation, personalization and entertainment that increases customer satisfaction and engagement. Draft scripts in different languages and easily convert them to speech. Use AI text-to-speech and build scripts for an interactive voice response system.