Analytics Customer retention Journey mapping Presentation 
aircall
MARCH 27, 2017
This article is part two of a series on customer journey mapping. This second one explains how to plot a successful customer journey map and how to use it to your business’ and your customers’ advantage. Therefore, the approach matters less than the map’s impact. Identify customer touchpoints.
Lumoa
JANUARY 19, 2023
Map Your Current Customer Journey To gain a better understanding of how exactly your customers interact with your business, you will need to map out the current customer journey. Pro tip : If your customer journey is mostly digital (e.g., website, apps, etc.),
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Totango
DECEMBER 28, 2020
Cisco sees customer experience as a key differentiator for the future of business because of its ability to impact customer retention and growth. It’s a head start that allows organizations to get right into the nitty gritty of real-time customer journey analytics and start building playbooks to tackle common customer scenarios.
JivoChat
NOVEMBER 22, 2021
When we are talking about SaaS, sometimes understanding how the product works and the benefits it presents can be difficult. The client needs to understand what the software is going to offer, but another crucial part is customer assistance. . Product and support quality are the basis to be able to sell in the SaaS area. .
CSM Magazine
JULY 29, 2015
Some of the world’s best CX pros, including MaritzCX leaders and expert guest presenters, have collaborated to craft course materials and certification tracks that define industry-wide standards and areas of competence for the growing CX field. Journey Mapping (one day). CX Basic Analytics (two days). About MaritzCX.
Totango
MARCH 26, 2021
As the concept of the customer lifecycle has developed, understandings have changed under the influence of technology. Some information is out-of-date, while some presentations give a partial perspective on the customer lifecycle. Resources: The Customer Journey Map: An Ultimate Guide. Conversion.
Education Services Group
OCTOBER 27, 2020
How Siemens Transforms its Classical Software Business to Customer Success” with Franziska Fleischer, Director of Customer Success at Siemens Digital Industry Software. Lastly, Franziska incorporated polls into her presentation, the results of which I found to be very telling and matched my own experience. white glove).
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