ChurnZero

JUNE 12, 2020

Systems: CSM tool management and implementation, CRM ownership of customer elements. Strategic initiatives: product, customer experience, marketing, engagement initiatives. Customer Success leaders and managers are busy gaining, retaining, and growing customers. Strong Excel and Salesforce skills.

SaaS 80

SaaS Metrics Customer retention Analytics 80

Kayako

MARCH 21, 2022

ECommerce is growing like wildfire, offering exciting business insights via analytics and data. No matter how much information companies provide before the sale, most customers will still need help. There are measurable steps companies can take to improve customer service. Kayako’s Single View.

Customer Service 117

Customer Service Metrics Surveys Healthcare 117

ClientSuccess

MARCH 21, 2018

From : Vic Kasoff , Director of Customer Experience. What is one customer success best practice you’ve applied in the last few months that has had a positive impact on your success in your role? With so many priorities being juggled by the CSM team, time management and prioritization are key. Question 1.

Customer Experience 40

Customer Experience Best practices SaaS Engineering 40

JustCall

NOVEMBER 23, 2022

You need to ensure a positive customer experience while protecting the interests of the employees and the company. In this post, we will explore the most significant call center management challenges in the present times, with a look at how it impacts the ideal customer care setting.

Call Center 52

Call Center Management B2C Chatbots 52

SmartKarrot

JANUARY 21, 2021

It is quite known that nearly 80 percent of companies use SaaS applications for various functions in their system. It is mostly SaaS products that rule the roost in the business world. SaaS or on-demand software goes back to the 1970’s. Managing these software solutions became important. What is SaaS Product Management?

SaaS 11

SaaS Management Metrics B2B 11

Calltools

MAY 29, 2019

So then what is SaaS and what does it have to do with Dropbox? Software as a service (SaaS), exists, in part, in “the cloud” and is well-known in the world of business. If you aren’t adopting SaaS into your business yet, you’re probably behind your competition. What is SaaS?

SaaS 15

SaaS outsourcing CRM Technology 15

CustomerSuccessBox

MARCH 10, 2022

How to become a client service manager? This role expects a candidate with a bachelor’s degree in accounting or business management to get selected. To start with, a customer success representative role is initially given and later on with 5 years of experience, one gets eligible for the client service manager role.

Management 52

Management Upselling B2B Sales 52