Aspect
JUNE 16, 2017
Get ready for the next big thing in contact center workforce optimization: Speech Analytics. Even though speech analytics was introduced to the contact center industry back in 2003, Aberdeen Group reports that only about 15% of contact centers currently use speech analytics. Let’s consider each of these in turn.
aircall
JULY 7, 2021
You might think nurturing customer relationships comes down to anticipating needs and understanding behaviors, but one strategy you need to have at your disposal is thorough call center analytics. . When you use analytics to provide a memorable, positive customer experience, you’ll not only see a spike in customer satisfaction rates.
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Pointillist
JULY 25, 2018
Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics.
TechSee
DECEMBER 17, 2019
And with disruptors entering the market – not to mention Accenture reporting that 77% of consumers are no longer loyal to any particular brand – the more established utility companies must work harder than ever to retain their customer bases. Utilities must reduce customer effort. The opportunity is massive. Next steps.
Pointillist
JULY 25, 2018
By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. If so, you are not alone.
Uniphore
AUGUST 6, 2021
Why Your Agent Experience Matters to Your Customer Experience—And Your Bottom Line. Download eBook. Antiquated knowledge bases and hit-the-ground-running onboarding practices continue to frustrate contact center workers, hindering customer interactions and fueling employee disengagement and attrition. The New Normal.
Nicereply
JANUARY 18, 2023
Agents can then view these tickets, get a full customer view with the context of any previous interactions , resolve customers’ issues and respond from a single dashboard. that make things easier for both – support agents and customers. Free Trial: Available for 14 days Pricing: $19 – $99 per agent/ month.
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