Pointillist

JULY 25, 2018

Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics.

Analytics 93

Analytics Government APIs Metrics 93

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. If so, you are not alone.

Analytics 43

Analytics Metrics Government Journey mapping 43

Netomi

SEPTEMBER 20, 2021

Analytics and real-time reporting. Dedicated customer success team. Multi-channel (chat, email, and SMS customer service ). Reporting/Analytics. Analytics & Reporting. Chatbot activity analytics. The platform bundles customer satisfaction surveys (i.e., Reports and analytics. Multi-lingual.

Chatbots 126

Chatbots APIs Surveys Analytics 126

Playvox

JUNE 22, 2023

These metrics or key performance indicators (KPIs) are put in place to help leaders benchmark and track improvements to agent performance, call center operations, and ultimately how these metrics lead to improved customer service delivery and outstanding customer experience.

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52

Noble Systems

JUNE 2, 2020

Factors like customer satisfaction, new customer acquisition, contact center financials, customer effort scores, and agent attrition are just a starting point for measuring and monitoring. If you are going to measure performance over time and progress against goals, you’ll need to set benchmarks and have concrete data.

Call Center 80

Call Center Management Contact Center First call resolution 80