Quadient

JULY 25, 2022

One of the ways we understand the customer’s experience is through mapping and analyzing the journey through all customer touchpoints. What is Customer Journey Analysis? An alphabet soup of terms has emerged in the customer journey mapping arena.

Journey mapping 52

Journey mapping Transportation Analytics Customer Experience 52

Pointillist

JULY 25, 2018

Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. By Swati Sahai. If so, you are not alone.

Analytics 93

Analytics Government APIs Metrics 93

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. If so, you are not alone.

Analytics 43

Analytics Metrics Government Journey mapping 43

REVE Chat Blog

NOVEMBER 21, 2019

Econsultancy found out that live chat (73%) handily beats both email (61%) and phone (44%) and ranks top channel with the highest customer satisfaction levels. It generates visitor report analytics that helps businesses to track the behavior of the website visitor. Map your customer journey .

Best practices 77

Best practices B2B Sales Chatbots 77