JustCall

APRIL 12, 2023

JustCall vs Aircall Customer Reviews Comparison The product score mentioned here is a culmination of real-time data from verified user reviews. Native conversation intelligence platform and call analytics to ramp up agent performance Agent performance & coaching: Call monitoring and performance evaluation.

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

Comm100

OCTOBER 30, 2020

Ada’s AI customer service bot helps you personalize automated customer experience. The bot relies not only on what the customer types in the chat, but also on the customer’s intent, interests and status with your company. The bot can be used through mobile, social, web, SMS, or live chat.

Chatbots 59

Chatbots Technology CRM industry standards 59

Comm100

JANUARY 29, 2021

Ada’s AI customer service bot helps you personalize automated customer experience. The bot relies not only on what the customer types in the chat, but also on the customer’s intent, interests and status with your company. The bot can be used through mobile, social, web, SMS, or live chat.

Chatbots 52

Chatbots Technology CRM industry standards 52

JivoChat

JULY 14, 2021

Also known as customer self-service, this strategy helps people find the answers to their own questions, giving them the freedom to research products on their own terms. 73% of customers prefer using a company’s website for support rather than social media, live chat, or SMS. Dynamic website content.

Self service 52

Self service Chatbots B2B Customer centricity 52

Comm100

NOVEMBER 28, 2022

Now, as we look to the future of customer service in higher education, we see that institutions are expanding on the progress of remote learning tools with new channels for student services. In this article, we’ll be looking at the top higher education customer service trends 2023 and beyond to help prepare for the year ahead.

Education 90

Education Customer Service Chatbots Personalization 90

Comm100

MAY 20, 2022

Maintenance costs are dramatically lower than phone support, and live chat software also opens the door for 3 times the agent productivity through chat concurrency and automation. Between the productivity benefits and lowered costs to support, live chat is less than 1/3 the cost of voice support. Increase engagement and market reach.

Wait times 75

Wait times Benchmark Sales Personalization 75

JustCall

APRIL 23, 2020

The recent times have compelled every educational institution to shift to online sessions and courses. JustCall, a Cloud telephony solution, helped them seamlessly connect and stay productive. The Ohio based firm provides various courses right from education to professional and healthcare to digital. Sales is a number game.

Interactive Voice Response 105

Interactive Voice Response CRM Healthcare Average Handle Time 105