Enabling a Mobile Contact Center Workforce with Aspect® Workforce Optimization™ Version 20
Aspect
JULY 15, 2020
Some organizations even resorted to agents using their personal cell phones as tools of customer service. These scheduling functions include: Schedule Editor, Request Viewer, Personal Account Balances, Group Allowance Account Balances, Trades, Trade Bulleting Board, Intra-day Staffing Balances and Agent Productivity.
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