Analytics Chatbots Construction Self service 
AWS Machine Learning
AUGUST 30, 2023
Powered by Amazon Lex , the QnABot on AWS solution is an open-source, multi-channel, multi-language conversational chatbot. This includes automatically generating accurate answers from existing company documents and knowledge bases, and making their self-service chatbots more conversational.
NobelBiz
FEBRUARY 27, 2024
Chatbots : AI-powered chatbots handle routine queries, providing quick and accurate responses. By identifying areas for improvement, call centers can increase the quality of service and customer satisfaction. Artificial Intelligence (AI): AI revolutionizes call centers by enabling smarter interactions and predictive insights.
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SharpenCX
FEBRUARY 24, 2023
Hyperpersonalized customer service In the competitive world of consumer banking, it’s more important than ever to offer an outstanding customer experience. That means providing hyperpersonalized service across all channels, from your brick-and-mortar locations, to social media and voice, to chatbots and beyond.
Global Response
JANUARY 31, 2023
Phone is the most common customer service channel, but today, many more options exist , such as email, live chat, text messaging, social media channels, video chat, and even self-service and automated “chatbot” options. In 2023, customer service is more important than ever.
The Northridge Group
MAY 2, 2023
To get a handle on ChatGPT, its implications, benefits, challenges, and best practices for contact centers we had a virtual conversation recently with Nathan Hart, Senior Director of Technology, Solutioning & Data Analytics, The Northridge Group. GPT-4 boasts some crucial advancements over its predecessors.
NobelBiz
APRIL 23, 2024
Automated reminders, payment notices, and self-service payment options empower debtors to fulfill their obligations at their convenience, fostering a sense of control and cooperation. By analyzing past interactions and payment histories, these systems can schedule calls at times when debtors are more likely to be responsive.
SharpenCX
JULY 21, 2020
And, Gartner’s survey found that constructing your CX strategy around delighting your customers can cost 10% to 20% more in operational costs. Use analytics and direct feedback to make full use of your rich customer-interaction data. With better IVR and live chatbots, basic questions get answered faster.
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