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Cutting Through the Buzzwords of AI in the Contact Center

CCNG

There are many types of AI, however, 95% of AI is being utilized effectively and most of the innovation in the contact center is based on Generative and Analytical. Analytical AI analyzes large amounts of data and processes quickly, sometimes in real-time, and creates actionable insights from that data.

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How To Set Up Excellent Call Center Calibration sessions?

NobelBiz

Calibration sessions serve this purpose for call centers. This article decodes the function and best practices for call calibration. Key Points: Call Center Calibration measures how well the call center works as a whole. You must assist the call center in ensuring the accuracy of its quality measurement procedures.

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Predict football punt and kickoff return yards with fat-tailed distribution using GluonTS

AWS Machine Learning

With advanced analytics derived from machine learning (ML), the NFL is creating new ways to quantify football, and to provide fans with the tools needed to increase their knowledge of the games within the game of football. Furthermore, we looked at the probability of a touchdown and probability plots to evaluate calibration.

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Face-off Probability, part of NHL Edge IQ: Predicting face-off winners in real time during televised games

AWS Machine Learning

Based on 10 years of historical data, hundreds of thousands of face-offs were used to engineer over 70 features fed into the model to provide real-time probabilities. By continuously listening to NHL’s expertise and testing hypotheses, AWS’s scientists engineered over 100 features that correlate to the face-off event.

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Regulatory Intelligence: All You Want to Know

JustCall

Regulatory Intelligence is a form of business intelligence that leverages the power of the latest technologies, such as Artificial Intelligence (AI), Natural Language Processing (NLP), Automation, and Real-Time Data Analytics, to produce relevant insights into regulatory processes. So, use them to set the tone. Analyzing Regulatory Changes.

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How Technology Can Help You Improve Your Company’s Customer Service

CSM Magazine

Study your analytics. Recommendation engines have now become one of the essential tools of a self-reliant customer. These engines are pretty much advanced filters that provide users with valuable content based on their queries. And there aren’t too many ways to accomplish that but by accommodating your clients better.

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Customer Experience + Marketing: Pro’s & Con’s

ClearAction

Customer success managers, predictive analytics , content marketing, and digital marketing can educate customers in the right ways at the right times, from their viewpoint. Value creation occurs through Engineering, Manufacturing, and/or Operations. Help them compare notes, calibrate cadences, establish continuity and drive synergies.