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Embrace New Ways of Thinking in 2016

Beyond Philosophy

In 2016, it is vital to educate your Customer Experience professionals about these deeper influences explained by Behavioral Economic concepts, and then subsequently other people in your organization, if you’re not to fall behind in future years. Predictive Analytics Are Key. Big data can be used to research past behavior.

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Embrace New Ways of Thinking in 2016

Beyond Philosophy

In 2016, it is vital to educate your Customer Experience professionals about these deeper influences explained by Behavioral Economic concepts, and then subsequently other people in your organization, if you’re not to fall behind in future years. Predictive Analytics Are Key. Big data can be used to research past behavior.

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Accelerate data preparation for ML in Amazon SageMaker Canvas

AWS Machine Learning

She is a technologist with a PhD in Computer Science, a master’s degree in Education Psychology, and years of experience in data science and independent consulting in AI/ML. His knowledge ranges from application architecture to big data, analytics, and machine learning. Huong Nguyen is a Sr.

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Analytics: Back to the future again

Customer Interactions

Analytics - video, voice, biometrics - have matured over the years, from the Sci-Fi phase where everyone''s expectations were unrealistic, to more practical, and now it seems, back to the future again. As public safety and security operations prepare for an onslaught of Big Data, analytics are taking center stage.

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How to Improve Digital Customer Experience in Banking

REVE Chat Blog

Innovation in data collection, analytics, and channel strategies has enabled financial institutions to diversify means of engaging customers , building better relationships through real time assistance. The customer experience in banking has taken a big leap through proactive communication with customers. Let’s dive in: 1.

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Enable fully homomorphic encryption with Amazon SageMaker endpoints for secure, real-time inferencing

AWS Machine Learning

Homomorphic encryption is a new approach to encryption that allows computations and analytical functions to be run on encrypted data, without first having to decrypt it, in order to preserve privacy in cases where you have a policy that states data should never be decrypted.

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Call Center, Contact Center and Customer Experience Events – April 2018

Taylor Reach Group

Conference co-chairs Paul Greenberg, Brent Leary, and the editors of CRM magazine are working together again to bring you some of the best CRM analysts and consultants, project leaders, and vendors in the industry. Join us for this highly educational and interactive full-day event. CX Intelligence Summit April 10, Boston, MA.