Customer Interactions

NOVEMBER 6, 2014

Analytics - video, voice, biometrics - have matured over the years, from the Sci-Fi phase where everyone''s expectations were unrealistic, to more practical, and now it seems, back to the future again. As public safety and security operations prepare for an onslaught of Big Data, analytics are taking center stage.

Analytics 29

Analytics Government Big data Education 29

REVE Chat Blog

FEBRUARY 12, 2020

Innovation in data collection, analytics, and channel strategies has enabled financial institutions to diversify means of engaging customers , building better relationships through real time assistance. The customer experience in banking has taken a big leap through proactive communication with customers. Let’s dive in: 1.

Banking 76

Banking Customer Experience Chatbots Big data 76

Comm100

MARCH 27, 2023

Higher Education Chatbots – Everything You Need to Know In the competitive world of higher education, providing students with the very best support is key to increasing enrollment, improving student satisfaction, and reducing drop-out. This is where higher education chatbots come into play.

Education 64

Education Chatbots Wait times Surveys 64

CSM Magazine

JULY 16, 2020

Front-end sales – train the latest AI tools to answer the most common questions quickly then maximise their ability to use critical customer data to offer personalised recommendations on policies and pricing. Set and manage expectations by educating your organisation about what AI can and cannot do.

Automotive 59

Automotive Transportation Enterprise Upselling 59

Clarabridge

SEPTEMBER 19, 2017

Only when you capture all this data in one customer experience hub can you uncover the real truth behind the customer’s experience. That’s why you need the leading Big Data Text Analytics engine for CX from Clarabridge to understand their spoken and written words. Once you have that, the sky is the limit.

Surveys 40

Surveys Big data Analytics Engineering 40

AWS Machine Learning

MARCH 23, 2023

Homomorphic encryption is a new approach to encryption that allows computations and analytical functions to be run on encrypted data, without first having to decrypt it, in order to preserve privacy in cases where you have a policy that states data should never be decrypted.

Scripts 102

Scripts APIs Government Analytics 102

Peter Lavers

NOVEMBER 16, 2017

Short termism educates the customer on how to ‘beat the system’ e.g. only place orders at the end of the quarter; only buy when there’s an offer. These lenses are perfectly possible to build and reconcile with good data governance and the latest AI and analytics tools.

Customer centricity 183

Customer centricity Automotive Finance Marketing 183

Taylor Reach Group

MARCH 26, 2018

Join us for this highly educational and interactive full-day event. Pack months of training, education, and research into just three days. Monetising Big Data in Telecoms World Summit 2018 April 23 – 24, Singapore. CX Intelligence Summit April 10, Boston, MA. Pulse 2018 April 10 – 11, San Mateo, CA.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

CustomerSuccessBox

JUNE 20, 2022

To do that, they need to: Track a dozen of complex metrics, Study analytics, Optimize the onboarding workflows, and Monitor the “n” number of other tasks. Customer Success teams are deploying data scientists to unravel the rationale behind customer churn, but ROI is taking longer than expected.

Upselling 52

Upselling SaaS CRM Multi-channel support 52

Natalie Petouhof

MAY 27, 2016

Digital Transformation: Customer Engagement, CRM, Innovation, Customer Experience, Customer Service, The Cloud and Analytics. • ROI Of Customer Service & Customer Experience. • Tweet If you are wondering what I have been up to lately, I thought I would put all the research I have published into one place.

CRM 40

CRM Automotive Analytics Big data 40

AWS Machine Learning

FEBRUARY 29, 2024

This data is information rich but can be vastly heterogenous. Proper handling of specialized terminology and concepts in different formats is essential to detect insights and ensure analytical integrity. With Knowledge Bases for Amazon Bedrock, you can access detailed information through simple, natural queries.

APIs 120

APIs Healthcare Scripts Enterprise 120

Customer Interactions

JANUARY 30, 2014

In 2014 I believe we’ll begin to witness the next wave of PSIM adoption, especially within higher education and banking organizations. Advancements in video analytics and system integration have transformed security technology into a business insight tool that can yield a greater ROI for the entire organization.

Big data 33

Big data Education Analytics Government 33

Taylor Reach Group

MAY 24, 2018

The SWPP Annual Conference will provide multiple educational sessions, facilitated discussions on relevant topics, and a vendor showroom, as well as great food, exciting entertainment, and spectacular fun! Big Data & Analytics for Retail Summit : June 6-7, Chicago, IL. Is it possible to achieve churn reduction?

Contact Center 48

Contact Center Healthcare Best practices Call Center 48

Natalie Petouhof

MAY 11, 2016

sensors, smart ‘things’, device to purchase, artificial intelligence). • Data to Decisions – Using data to make informed business decisions.

Big data 40

Big data CRM Analytics Enterprise 40

AWS Machine Learning

JULY 19, 2022

Over the last few years, online education platforms have seen an increase in adoption of and an uptick in demand for video-based learnings because it offers an effective medium to engage learners. Reagan Rosario works as a solutions architect at AWS focusing on education technology companies. AWS Elemental MediaConvert User Guide.

Engineering 90

Engineering APIs Education Best practices 90

Infinity

DECEMBER 19, 2018

We’ve seen micro-marketing scandals with Cambridge Analytica, successes with Easterseals Southern California’s (ESSC) ingenious “Change the Way You See Disability” campaign, and the GDPR black cloud which has invited marketers to re-think their uses of big data and targeted marketing campaigns.

Marketing 61

Marketing Big data Customer centricity Education 61

Totango

JANUARY 26, 2021

A customer churn analysis is an investigation that uses big data analytics methods to go beyond churn rate and identify underlying factors promoting customer churn. There are a number of reasons this can happen: Your customer wasn’t properly educated about what they should expect from your product.

Customer retention 89

Customer retention Sales Marketing Big data 89

Avaya

NOVEMBER 14, 2016

As Avaya’s Chief Technologist for Software Defined Architecture, I love to discuss the IoT, a vast topic that I believe all business leaders should continuously educate themselves on. A retailer may be focused on detecting the proximity of a customer in order to push relevant promotions based on big data analytics.

Big data 73

Big data Banking Education Enterprise 73

Callminer

JULY 15, 2019

This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. This is a great opportunity to listen, watch, and learn the latest CX analytics information out there! Text and Speech Analytics are Not Created Equal.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

AWS Machine Learning

MAY 3, 2023

These features provide benefits to Vericast data engineers and scientists by assisting in the development of generalized preprocessing workflows and abstracting the difficulty of maintaining generated environments in which to run them. The system must make an educated initial guess as to the size of the cluster and instances that compose it.

Engineering 75

Engineering Metrics APIs Big data 75

Enghouse Interactive

JULY 10, 2018

Developing your own 360 degree view will involve creating a central database that’s available to the right people at the right times, putting systems into place that quickly and efficiently share data. Investing in education and proper staff training will empower your employees and provide them with clear access to the information needed.

Self service 40

Self service CRM Contact Center Analytics 40

SmartKarrot

MAY 26, 2022

This data goes unused cause the company does not have the tools and technology to understand, capture, or make sense of it. The Role of the Modern CEO in creating a data-driven culture. Data has been recognized as a need. As per HBR, “The CEO relies on data for decision making and enhancing the business to the whole company.”

Education 10

Education Analytics SaaS Surveys 10

SmartKarrot

JANUARY 13, 2022

AI revolutionizes the modern call center by delivering real-time feedback on customer reaction, predictive analytics to determine when intervention is required, and in-depth call data analysis to improve call matching and overall performance. Enhanced educational experiences. Quicker advancements in healthcare.

Healthcare 10

Healthcare Education Automotive Big data 10

AWS Machine Learning

MARCH 15, 2024

He entered the big data space in 2013 and continues to explore that area. Her specialization is machine learning, and she is actively working on designing solutions using various AWS ML, big data, and analytics offerings. He also holds an MBA from Colorado State University.

Healthcare 111

Healthcare Big data Engineering Accountability 111

SmartKarrot

AUGUST 16, 2021

That is when where forums, workshops, and conferences play a pivotal part in imparting experience as well as education to people. The magic of customer experience has enveloped us with its virtues and values. It is a great way to brush up your skills, learn new qualities, and know what else is new. Like what you are reading? contact-form-7].

Customer Experience 11

Customer Experience B2B Big data Analytics 11

SmartKarrot

APRIL 17, 2023

It is a versatile chatbot capable of answering a wide range of questions and engaging in natural language conversations on various topics, including but not limited to education, entertainment, and technology. architecture. Choose a chatbot that has the features and capabilities that align with your business needs.

Chatbots 10

Chatbots Scripts Enterprise Personalization 10

CSM Magazine

SEPTEMBER 23, 2021

In addition, high competition in the market forces retailers to constantly take care of customer loyalty: improving mobile applications and ensuring flawless site operation, supporting chatbots to collect feedback, creating personalized loyalty programs, and conducting business analytics. Big Data for retail is a powerful and useful tool.

Technology 52

Technology Transportation Healthcare Education 52

Beyond Philosophy

DECEMBER 23, 2015

Many are actively collecting Voice of Customer (VOC) data through surveys, feedback management, analytics and market research relating to customer retention, loyalty, brand equity and satisfaction. As a result, they are able to create enormous streams and bases of data – known, collectively, as “Big Data”.

Chief Customer Officer 250

Chief Customer Officer Enterprise Customer centricity Consulting 250

CSM Magazine

APRIL 5, 2022

These companies are able to provide a smoother customer experience by leveraging cutting-edge technologies such as cloud-based banking, mobile apps, and Big Data analytics. Big data : Financial companies hold a huge amount of data, which can be used to improve customer service.

Customer Service 52

Customer Service Big data Self service Banking 52

Spearline

JULY 13, 2021

Therefore, one of the purposes of the Spearline blog is to educate our readers and update them with the latest and most relevant pieces of information, including trends in the contact center industry. The adoption of contact center Speech Analytics. The world has produced 90% of its Big Data in the past two years.

Contact Center 98

Contact Center Telecommunications Analytics Surveys 98

AWS Machine Learning

AUGUST 22, 2023

He works with government, non-profit, and education customers on big data, analytical, and AI/ML projects, helping them build solutions using AWS. She is also part of the Technical Field Community dedicated to hardware acceleration and helps with testing and benchmarking AWS Inferentia and AWS Trainium workloads.

Scripts 77

Scripts Accountability Transportation Benchmark 77

AWS Machine Learning

JULY 29, 2022

When he is not helping customers adopt AWS AI/ML, Prem dabbles with building Simple Beer Service units for AWS offices, running competitive gaming events with DeepRacer & DeepComposer, and educating students, young professionals on career building AI/ML skills. You can follow Prem’s work on LinkedIn.

Contact Center 103

Contact Center Interactive Voice Response Self service Accountability 103

aircall

MARCH 19, 2021

With all the available customer data companies have at their disposal to enhance the performance of customer service, sales, and marketing efforts, a remarkable 73% of companies still do not use it effectively. And out of those who do practise data collection, only 12% analyze it. All Customer Data in One Phone. Train Your Team.

Sales 62

Sales CRM Marketing Best practices 62

Tethr

DECEMBER 7, 2020

Today, we have the ability to use AI and big data analytics to listen and understand at scale—effectively delivering the benefit that a team of business analysts would, but without the cost or time required to do the work manually. Technology has come a long way since 2013 when CEB published the book.

Coaching 72

Coaching Banking Customer effort Wireless 72

Tethr

MAY 22, 2019

Today, we have the ability to use AI and big data analytics to listen and understand at scale—effectively delivering the benefit that a team of business analysts would deliver, but without the cost or time required to do the work manually. Technology has come a long way since 2013 when CEB published the book.

Wireless 67

Wireless Coaching Banking Accountability 67

SmartKarrot

FEBRUARY 3, 2022

The platform is intended for use in the industries of e-commerce, consumer goods, education, real estate, and insurance and finance. offers services such as email marketing, product and content management, affiliate marketing, PCI Compliance and CSE Security, payment via Hotpay, analytics reporting, etc. Founded in: 2017.

SaaS 10

SaaS Real estate Construction Transportation 10

SmartKarrot

FEBRUARY 4, 2022

SaaS – Software-as-a-Service – is an umbrella term referring to a range of technologies and tools that facilitate the processing, storage, and management of big data using remote servers. The services include customer engagement , immersive virtualization technologies, analytics, and blockchain. Founded in: 2006.

SaaS 10

SaaS Finance Advertising Engineering 10