AWS Machine Learning

SEPTEMBER 1, 2023

These teams are as follows: Advanced analytics team (data lake and data mesh) – Data engineers are responsible for preparing and ingesting data from multiple sources, building ETL (extract, transform, and load) pipelines to curate and catalog the data, and prepare the necessary historical data for the ML use cases.

Engineering 105

Engineering Accountability Construction APIs 105

SmartKarrot

JANUARY 6, 2022

But, before that, let us look at the definition of conversation intelligence. It identifies calls that need immediate attention by finding out things like customer objection, mention of a competitor, compliance gap or script deviation, etc. In-depth Analytics – analyses agents’ performance and finds ways to improve them.

Coaching 10

Coaching SaaS Benchmark Feedback 10

AWS Machine Learning

AUGUST 22, 2023

The notebook instance client starts a SageMaker training job that runs a custom script to trigger the instantiation of the Flower client, which deserializes and reads the server configuration, triggers the training job, and sends the parameters response. script and a utils.py The client.py We use utility functions in the utils.py

Scripts 71

Scripts Accountability Transportation Benchmark 71

Callminer

JULY 23, 2019

Tools like interaction analytics can help call center managers identify relevant issues and deliver precise, targeted feedback to agents and have a more direct impact on metrics like call handling time. Over the four years the program has been in place, all key program metrics have shown progressive, benchmark-exceeding improvement.

Best practices 140

Best practices Feedback Call Center Coaching 140

AWS Machine Learning

NOVEMBER 16, 2022

AWS Batch Job Definitions. The deployments are done using bash scripts, and in this case we use the following command: bash malware_detection_deployment_scripts/deploy.sh -s ' ' -b 'malware- detection- -artifacts' -p -r " " -a. script: bash malware_detection_deployment_scripts/destroy.sh -s -p -r. Public and Private Subnets.

Scripts 76

Scripts Metrics Accountability Benchmark 76

JustCall

APRIL 26, 2022

Call recordings are analyzed for important moments that indicate whether reps are following or deviating from their call plan/script. You can compare your reps’ performance with industry benchmarks across industries and roles. Analytics and Benchmarking. There’s no definite pricing for conversation intelligence software.

Coaching 52

Coaching Benchmark Sales Analytics 52

JustCall

MARCH 9, 2023

Call Recording and Analytics Software Call recordings are analyzed for important moments that indicate whether reps are following or deviating from their call plan/script. Dialogue Scripting for a Seamless User Experience and Empathy Good conversations require so much more than just a simple response.

Coaching 52

Coaching Sales Chatbots Analytics 52

AWS Machine Learning

APRIL 12, 2023

The code to invoke the pipeline script is available in the Studio notebooks, and we can change the hyperparameters and input/output when invoking the pipeline. This is quite different from our earlier method where we had all the parameters hard coded within the scripts and all the processes were inextricably linked.

Scripts 81

Scripts APIs Metrics Best practices 81

Global Response

DECEMBER 12, 2022

Generally, on the 10-point scale, there are three categories of customers: Anyone who answers between a 0 or a 1 (definitely would not recommend) and a 6 (might or might not recommend) is considered a Detractor. After providing a score in each benchmark category based on a defined rubric, the call is then given an overall quality score.

Average Handle Time 62

Average Handle Time Metrics Benchmark Surveys 62

JustCall

FEBRUARY 28, 2024

And when you think about the range of features the latter offers at $49 per user per month — all 3 dialers, bulk SMS campaigns and workflows, live call monitoring , advanced analytics and reporting, API and webhooks, live call monitoring, and so much more, it is simply astounding.

Real estate 52

Real estate CRM APIs Sales 52

Fonolo

JUNE 17, 2015

Use speech analytics to identify training needs. Although we’ll do the majority of training outside of the classroom, this kind of formalized learning environment definitely has its place. Use speech analytics to predict training need. Support extra online training. Small group training sessions & discussions.

Call Center 96

Call Center Gamification Coaching Contact Center 96

JustCall

MARCH 9, 2023

Look at the product from the customers’ point of view to better model your contact center scripts. You can also utilize AI for more complex tasks like automatically creating cohorts, quality assurance, analytics, call monitoring, logging and tagging, customer attributions, emotional analysis, agent monitoring, and much more.

Contact Center 40

Contact Center Interactive Voice Response Scripts Self service 40