SharpenCX
FEBRUARY 24, 2023
Banks and credit unions are no exception here. Banks have long been struggling to keep up with digital customer experience expectations. In a world where digital trends and mobile apps are the norm, many banks are still playing catch up. It’s time for banks to take their customer experience to the next level.
Noble Systems
FEBRUARY 21, 2020
This year, 68 percent of banking customers are expected to be digital-only. According to the report, sales representatives in some banks and brokerage firms conduct seminars and make recommendations to clients through impermissible digital channels, and the interactions are unmonitored.
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CSM Magazine
JUNE 12, 2023
Fraud Analytics and Machine Learning Fraud analytics tools employ powerful AI and machine learning algorithms to identify and prevent contact center fraud. Industry Collaboration Collaboration among financial institutions, banks, healthcare centers and other industries plays a crucial role in curbing contact center fraud.
Callminer
APRIL 21, 2020
Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. Bank of America, J.P. Morgan Chase, and WNS Global Services. management.
Fonolo
JANUARY 22, 2020
Who Should Attend: CMOs, customer support executives and management, Notable Speakers: Satya Nadella – CEO, Microsoft; Susan Johnson – CMO, Suntrust Bank. Notable Speakers: Satya Nadella – CEO, Microsoft; Susan Johnson – CMO, Suntrust Bank. Event Host: Oracle. Notable Speakers: Anne Bibb – Snr.
Taylor Reach Group
MARCH 26, 2018
CEM 7th Annual Customer Experience Management Banking Summit April 10 – 12, Vienna. A highly focused event that brings together buyers and suppliers, the Summit consists of one-to-one business meetings, interactive seminars and valuable networking opportunities – in less than two days!
Netomi
JANUARY 5, 2022
Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Dennis Wakabayashi.
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