Callminer

MAY 27, 2020

To learn how AI can assist you in retaining top talent within your organization, download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition. Maybe your team would benefit from a creativity workshop or team-building seminar to improve in-office relationships.

Employee engagement 254

Employee engagement Surveys Feedback Personalization 254

Vcaretec

MAY 22, 2023

Booking services: This specialised service streamlines the procedure for accepting, confirming, and monitoring bookings, making it ideal for businesses that invite people to seminars or other events. The leadership of the company should carefully assess if outsourcing would help or hurt its bottom line.

outsourcing 52

outsourcing Contact Center Inbound sales Call Center 52

Balto

OCTOBER 27, 2022

million worth, to be exact — for modeling and analytics tools to better identify fraud, waste, and abuse. Whether it be a dedicated seminar or webinar for agents or a morning huddle for managers, the most frequently occurring compliance mistakes can be turned into workable insights. Likewise, CMS requested additional funding — $50.5

Scripts 52

Scripts Coaching Education Contact Center 52

iQor

OCTOBER 28, 2019

Long leads iQor’s Memphis logistics and product services center where they work with big name brands to reduce returns and repair products better than new.

Analytics 40

Analytics 40

TeleDirect

JANUARY 9, 2019

Marketing firms, seminars, open enrollment, and more – there are plenty of ways that advance appointments and reservations can help your business close the deal. With on-point, actionable market research and analytics , TeleDirect puts valuable intelligence in the palm of your hand, which enables better business decisions in 2019.

Call Center 66

Call Center Business Process Outsourcing outsourcing Upselling 66

ChurnZero

AUGUST 14, 2020

Product Analytics Software. What is product analytics software? Product analytics software tracks user engagement with your product including page and feature events. Subscription billing software manages recurring billing and payments for products and services along with accounting and analytics. Who owns it?

CRM 87

CRM Finance Upselling Accountability 87

ProProfs Blog

APRIL 17, 2020

For e.g., If you are hosting a seminar on a SaaS-based software, ask questions like: “How does the future of the SaaS industry look to you? Take advantage of the advanced reporting and intelligent analytics to analyze the feedback for the most powerful insights into your customer’s minds and you’re all set!31.

Surveys 125

Surveys SaaS Feedback Advertising 125

CSM Magazine

JUNE 12, 2023

Fraud Analytics and Machine Learning Fraud analytics tools employ powerful AI and machine learning algorithms to identify and prevent contact center fraud. Hosting awareness events : Conduct seminars, workshops, and webinars that educate customers on the latest fraud trends and how to protect themselves against scams.

Contact Center 52

Contact Center Engineering Education Banking 52

Fonolo

JANUARY 31, 2023

Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Involve your employees in data collection and analytics. Still have questions about call center training? What is Call Center Training?

Call Center 141

Call Center Contact Center Coaching Gamification 141

Education Services Group

JUNE 4, 2019

Remember, the focus in these events isn’t selling or expanding — people don’t like sales pitches, especially when they’re disguised as informative seminars or simple networking events. Instead, put the focus on pure content, value, and communication. Sales and expansion will come naturally. Customer Success Can Borrow From Marketing.

Marketing 53

Marketing Best practices Upselling Feedback 53

CustomerSuccessBox

APRIL 29, 2022

The following are the analytics or the metrics to be used at the adoption stage: Daily Active Users (DAUs), Monthly Active Users (MAUs), Product Adoption rate Key product milestones achieved, License utilization. This might be in the form of a discussion board or a community built through customer newsletters and seminars.

SaaS 52

SaaS Customer retention Metrics B2B 52

ForeSee

JANUARY 7, 2016

There are a myriad of seminars, sessions, and keynotes to attend and defining your agenda can be a tad overwhelming. This year's BIG Show resonates a key theme repeated in session after session: It's a Digital World, and Retail Brick and Mortar live in it. Customers demand a seamless experience and Retail must deliver.

Education 45

Education Analytics Customer Experience 45

SmartKarrot

OCTOBER 3, 2022

Attend college recruiting events, conferences, seminars to help strengthen the company brand. Assist with client marketing correspondence (newsletters, campaigns, sales print materials, welcome packets, surveys, etc.). Work with Account Director on potential target client list and sales strategies.

Upselling 19

Upselling Coaching Best practices Consulting 19

SharpenCX

JUNE 29, 2021

Use speech analytics to search through transcribed calls and identify exactly how your best agents turn a difficult call into a good customer outcome. . Host quick, 30-minute “webinars” or record virtual seminars to educate agents on new updates to their technology or your company’s offerings.

Customer Service 67

Customer Service Coaching Call Center call center software 67

SmartKarrot

AUGUST 17, 2022

As a Customer Success Manager, you will develop and deliver product demonstrations to prospective customers as well as to existing customers during in-person meetings, online sessions as well as at conferences, seminars, and other events. Work with the data analytics and product teams to provide actionable customer insights.

Education 19

Education Upselling Customer centricity Coaching 19

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. What I liked the most are the seminars and workshops we did all year round.

Call Center 182

Call Center Management Scripts Coaching 182

Taylor Reach Group

MARCH 26, 2018

A highly focused event that brings together buyers and suppliers, the Summit consists of one-to-one business meetings, interactive seminars and valuable networking opportunities – in less than two days! Monetising Big Data in Telecoms World Summit 2018 April 23 – 24, Singapore.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

Fonolo

JANUARY 22, 2020

For a short-conference, SWPP has a lot of compelling workshops and seminars, focusing their learning around the classroom and facilitated discussion sessions. Description: The research and business analytics firm Frost & Sullivan hold two annual conferences focused on customer experience, East Coast & West Coast.

Customer Service 129

Customer Service Chief Customer Officer Contact Center Call Center 129

SmartKarrot

MAY 11, 2021

Work with data analytics team to develop reporting to assist customers in maximizing the effectiveness of purchased products and services. Deliver client training and seminars MeasuredU client education curriculum. Manage and track the performance of renewal and upsell activities at existing customers.

Upselling 10

Upselling Customer advocacy Enterprise Feedback 10

aircall

MARCH 1, 2021

An example of this could be a design thinking seminar. Aircall ‘s cloud-based phone system merges all customer data in one easy-to-use dashboard, provides analytics on key call center metrics, such as peak call times, gives insight into call performance, and generates individual feedback for your call center agents. .

Customer Experience 62

Customer Experience Customer Service Call Center First call resolution 62

ChurnZero

JULY 12, 2019

When I give talks or hold seminars, I often ask people to connect a specific need to an application. Think of utilities such as Google Analytics or your CRM solution. And in some cases, the same question might spawn two or three different answers. Nevertheless, the consideration pool for specific solutions is usually quite limited.

Accountability 75

Accountability Metrics Education Marketing 75

Call Center Weekly

DECEMBER 19, 2017

By Melissa Pollock Cloud-based contact center platforms, big data analytics, omni-channel operations, and artificial intelligence applications have all contributed to a prodigious evolution in how we engage and manage customer journeys. I heard Zig Ziglar say at a seminar nearly two decades ago, "Your input determines your output".

Technology 136

Technology Entertainment Customer Experience Coaching 136

SmartKarrot

JULY 6, 2020

Predictive analytics greatly help by optimally channeling resources and strategy towards high-value clients that might be unhappy (based on identified triggers), thus giving you ample time to intercede and turn the situation around. They need to be skilled in dealing with current problems as they arise, as well as have foresight.

B2B 10

B2B Finance Surveys Sales 10

Netomi

JANUARY 5, 2022

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Dennis Wakabayashi.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

NobelBiz

AUGUST 14, 2023

The Foundation: At its core, AMD is designed using advanced voice analytics, which assesses vocal frequencies, the presence or absence of natural voice inflections, and specific patterns common to recorded messages. Engage in Industry Dialogues: Participate in forums, conventions, and seminars focused on voicemail detection technology.

Contact center software 52

Contact center software Call Center Contact Center Coaching 52

JivoChat

MARCH 29, 2022

A webinar, also known as a web seminar, is a live online presentation or conference. Event analytics. Considered by 73% of marketers as the best way to generate quality leads, Webinar is a valuable marketing tool, which you can use for different purposes. What is a Webinar? Key features: Flexible scheduling. Custom registration forms.

Education 75

Education Surveys SaaS Personalization 75

Sykes

APRIL 29, 2020

At a seminar earlier this year I asked a CCO expert panel , “ W hy use an outsourcer to help serve your customers?”?The Over the past 30 years, we’ve seen a dynamic growth of the customer care service industry, yet many contact center and business services jobs are still held internally within the company.? .

Chief Customer Officer 52

Chief Customer Officer outsourcing Self service Contact Center 52

Sykes

APRIL 29, 2020

At a seminar earlier this year I asked a CCO expert panel , “ W hy use an outsourcer to help serve your customers?”?The Over the past 30 years, we’ve seen a dynamic growth of the customer care service industry, yet many contact center and business services jobs are still held internally within the company.? .

Chief Customer Officer 52

Chief Customer Officer outsourcing Self service Contact Center 52

Fonolo

JUNE 17, 2015

Use speech analytics to identify training needs. Call center training is any course, seminar, video, coaching session or other activity that teaches the skills and behavior required for success in a call center. Use speech analytics to predict training need. Demonstration for training technical skills. Create a buddy system.

Call Center 96

Call Center Gamification Coaching Contact Center 96

Vistio

AUGUST 9, 2021

For the last 12 years, pre-COVID, spending a lot of time traveling all over Africa, running seminars and training programs, and start-up for call centers. So, invest in an omnichannel platform, invest in process design, and process tools, and use your analytics to find all those minute areas for improvement. Thank you, again.

Contact Center 52

Contact Center Consulting Consulting Call Center 52

REVE Chat Blog

NOVEMBER 21, 2019

With the help of consistent newsletters, events or seminars/webinars you can educate your leads in the best way. It generates visitor report analytics that helps businesses to track the behavior of the website visitor. Education – Once you create awareness you must build trust for your products and services.

Best practices 77

Best practices B2B Sales Chatbots 77