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3CLogic
JANUARY 24, 2024
As organizations are ramping up their digital transformation strategies to meet the immediate and personalized experiences required by today’s customers, it’ s no surprise Conversational AI is emerging as the fastest-growing segment within the contact center space. Why should you consider using AI in your contact center?
JustCall
FEBRUARY 28, 2024
JustCall and Mojo Dialer both offer excellent dialers that go beyond just automating your sales calls. But when compared to JustCall’s feature-packed affordable dialer, backed by AI capabilities and multi-integration support, it does fall short. They are your henchmen set to boost your outreach and sales campaigns.
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JustCall
FEBRUARY 12, 2024
You want better coaching features Call recordings and analytical insights help your team lead to better coach agents. Call transcriptions and call scoring are the tools you can use to judge your team’s performance. JustCall is also easy to deploy and integrates seamlessly with a variety of CRMs.
Global Response
MARCH 25, 2024
This should include your website, social media, email, customer service calls, and physical stores. Gather data from surveys, customer feedback, web analytics, and other sources and compare it to your journey map. Share the customer journey map with your marketing, sales, customer service, product development, and IT teams.
ProProfs Blog
OCTOBER 25, 2021
Today they might purchase your product, but tomorrow they could abandon your brand. Yes, you can collect their feedback on your brand offerings with simple questions like: Are you happy with our products or services? Are you looking forward to a new product feature? . a) Inexpensive Way to Improve Products and Services.
Callminer
AUGUST 6, 2019
There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. With many potential combinations, picking the right call center tool software is no easy feat.
Callminer
FEBRUARY 21, 2018
Investing in the right call center monitoring software is imperative for today’s call centers. Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. But comparing and purchasing call center monitoring software isn’t as simple as it may seem.
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