Callminer

FEBRUARY 23, 2021

While it’s still pretty rare, companies are moving towards video customer service.” Analytics are more important than ever. “No longer can your contact center just rely on supervisor skills to keep track of how your agents are performing and the customer experience.

Call Center 376

Call Center Technology Banking Contact Center 376

NICE inContact

MAY 12, 2017

In 2017, it became increasingly clear that tracking a customer’s journey needs to be part of a broader corporate imperative to coordinate marketing, selling, service and customer care. Is Cloud Contact Center the New Normal?

Enterprise 48

Enterprise Contact Center Cloud contact Banking 48

Fonolo

JANUARY 22, 2020

Who Should Attend: CMOs, customer support executives and management, Notable Speakers: Satya Nadella – CEO, Microsoft; Susan Johnson – CMO, Suntrust Bank. Description: Oracle cast a broad net, with learning and networking opportunities tailored for customer service professionals at almost every level.

Customer Service 129

Customer Service Chief Customer Officer Contact Center Call Center 129

Natalie Petouhof

MAY 9, 2016

When companies put their data in the cloud they are able to aggregate more data in a single location creating convenience for marketing, sales and customer service in a very data-driven world. Mark spoke about his own frustration with the financial institution he banks with and their calls to him about his account.

Banking 40

Banking Sales Marketing B2B 40

Global Response

FEBRUARY 13, 2022

If you want to outsource your call center but need to take ample precaution with customer data, look for a company that has decades of experience and high-quality processes for complying with data privacy and customer security requirements, like Global Response. We make sure to deliver superior customer care, every time.

Call Center 62

Call Center outsourcing Business Process Outsourcing Telemarketing 62

REVE Chat Blog

DECEMBER 5, 2019

Some of the successful chatbot examples and case studies implemented by big brands show that customers are willing to interact with bots if done correctly. Hence following a right bot strategy and tailoring your chatbot to meet your use case plays an important role in overall customer experience.

Chatbots 70

Chatbots Real estate Healthcare Banking 70

RichCall

SEPTEMBER 13, 2017

This is the future of customer service. But it is the harnessing of social platform messaging apps that will turn social customer care on its head in 2017. Either way, adding live video capabilities to call centers should be on every customer service and contact center executives’ list. Proactive Customer Care.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64