article thumbnail

4 Ways Banks Can Hyper-Personalize Customer Experiences at Scale

SharpenCX

Banks and credit unions are no exception here. Banks have long been struggling to keep up with digital customer experience expectations. In a world where digital trends and mobile apps are the norm, many banks are still playing catch up. It’s time for banks to take their customer experience to the next level.

Banking 76
article thumbnail

Guest Blog: Six Ways Predictive Analytics Enhances Customer Relations

ShepHyken

This week we feature an article by Jarrin Howard who writes about how predictive analytics can enhance customer relations. – Shep Hyken. These are common examples of sites using predictive analytics catering to individual customer preferences. With the rise of machine learning, predictive analytics is becoming the status quo.

Analytics 168
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

8 Insightful Customer Journey Analytics Examples and Use Cases

Pointillist

Over the past few years, CX leaders have adopted customer journey analytics to connect the dots between customer behavior and the KPIs by which businesses are measured. So, how are leading enterprises using customer journey analytics in the real world? So, how are leading enterprises using customer journey analytics in the real world?

article thumbnail

Why Customer Experience Is Key to Scaling Revenue Growth

Lumoa

An excellent way to do this is through using survey analytics and social media reviews. Furthermore, they’re more likely to upsell and cross-sell customers on additional products and services. Let’s look at banks. Furthermore, they’re more likely to recommend the bank to friends and family.

article thumbnail

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

article thumbnail

Everything You Need to Know about Text Analytics

Lumoa

Instead it is the unstructured nature of the data which makes it challenging to tackle with any traditional means of analytics. This situation is where automated text analytics is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. Which one should be tackled first? Learn More.

Analytics 121
article thumbnail

The Bank Branch Digital Transformation Trifecta

Avaya

So, how will the bank branch be impacted? We have an idea of where bank branch digital transformation is headed…. In 2016, Ernst & Young introduced its Banking Relevance Index (BRI), designed to measure the importance of traditional banks to customers’ lives. But this hasn’t stopped demand for traditional banking.

Banking 40