CallSource Insights

MAY 28, 2019

CallSource, the originator of call tracking, is excited to announce the promotion of Pogo Parr to President of its Automotive Division. Pogo has been a staple in Automotive for many years and has recently served as CallSource’s Senior Vice President of Automotive. This is very exciting.

Automotive 40

Automotive Benchmark Analytics Coaching 40

Beyond Philosophy

APRIL 6, 2016

The methods used to understand competitors most often involve one or more approaches to benchmarking. Benchmarking goes beyond competitive analysis to interpret how peer organizations do what they do in terms of quality, time, cost and overall customer value dimensions. It is not copying the best.”

Gamification 236

Gamification Benchmark Automotive Wireless 236

Beyond Philosophy

APRIL 6, 2016

The methods used to understand competitors most often involve one or more approaches to benchmarking. Benchmarking goes beyond competitive analysis to interpret how peer organizations do what they do in terms of quality, time, cost and overall customer value dimensions. It is not copying the best.”

Gamification 150

Gamification Benchmark Automotive Wireless 150

NobelBiz

MARCH 19, 2024

Historical dashboards serve as invaluable tools for benchmarking performance over time and driving continuous enhancement of service quality. Integrated with real-time data feeds and up-to-the-second analytics, these dashboards offer supervisors a holistic view of agent performance across multiple teams and channels.

Call Center 59

Call Center Average Handle Time Abandon Call Contact Center 59

NobelBiz

DECEMBER 19, 2023

The industry benchmark for supervisor escalation is 10% or less . Real-time monitoring and analytics identify and address bottlenecks, streamlining the escalation process. Real-time Monitoring and Analytics Real-time analytics is a powerful tool in the world of call center escalation management.

Call Center 106

Call Center Management Wait times Contact Center 106

Joe Rawlinson

MAY 17, 2022

Now, the question is—what are the metrics and figures to benchmark for every industry? As with previous benchmark reports, the numbers have been consistently high for these industries. Automotive got the second lowest at $17.81, then restaurants at $20.49. Otherwise, they’ll end up inflating their budget to no avail.

Benchmark 15

Benchmark Advertising Entertainment Real estate 15

JustCall

NOVEMBER 25, 2022

Identification of the market – Analyzes industry trends and keeps you informed Provides statistics to demonstrate the particular performance of your reps and establishes benchmarks for others. Numerous clients and partners, including Resmed, Pearson, 23andMe, Accolade, and Group 1 Automotive, have confidence in AI.

Real estate 52

Real estate CRM Coaching Contact Center 52