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Understanding the “Why” Behind Your Net Promoter Score (NPS) with Jason Barro

ShepHyken

Plus, Shep and Jason talk about the NPS leaders in various industries, including automotive, groceries, airlines, and more. Likewise, even the best service may only temporarily excite a customer if the product fails to meet their expectations. Companies need to achieve a balance between product quality and customer experience.

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CallSource Announces Pogo Parr’s Promotion to President, Automotive Division

CallSource Insights

CallSource, the originator of call tracking, is excited to announce the promotion of Pogo Parr to President of its Automotive Division. Pogo has been a staple in Automotive for many years and has recently served as CallSource’s Senior Vice President of Automotive.

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How to Strategically Compete Against Your Peers… And Yourself

Beyond Philosophy

The methods used to understand competitors most often involve one or more approaches to benchmarking. Benchmarking goes beyond competitive analysis to interpret how peer organizations do what they do in terms of quality, time, cost and overall customer value dimensions. It is not copying the best.”

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How to Strategically Compete Against Your Peers… And Yourself

Beyond Philosophy

The methods used to understand competitors most often involve one or more approaches to benchmarking. Benchmarking goes beyond competitive analysis to interpret how peer organizations do what they do in terms of quality, time, cost and overall customer value dimensions. It is not copying the best.”

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What is a call center dashboard and what does it do?

NobelBiz

Historical dashboards serve as invaluable tools for benchmarking performance over time and driving continuous enhancement of service quality. Brad Dashnaw is the CEO of one of the top companies in the Digital Marketing space for Higher Education and Automotive Companies with over 4,000+ succesful clients.

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Essential Paid Search Benchmarks for Every Industry in 2022

Joe Rawlinson

Now, the question is—what are the metrics and figures to benchmark for every industry? As with previous benchmark reports, the numbers have been consistently high for these industries. Automotive got the second lowest at $17.81, then restaurants at $20.49. Otherwise, they’ll end up inflating their budget to no avail.

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Why Your Business’s Reputation Matters Now More Than Ever

CallSource Insights

Good Reputation Benchmarks are Relative. Review benchmarks can be relative both to the industry and to the local community your businesses are in. Cars.com (Automotive Dealers). A company might only get a dozen of reviews a year. That might be the same across the industry. So each and every customer review they get is priceless.