Outsource Consultants

JUNE 1, 2020

The sudden shift to remote work, while very painful for many, has given oxygen to some very essential industries. For the call center industry, it’s becoming apparent that the at-home agent model is here to stay. But now many are finding the water surprisingly warm. . Need to go remote in 2020?

At home agents 76

At home agents Gamification Call Center Consulting 76

Outsource Consultants

OCTOBER 4, 2021

Here are some common tasks strategic partners can help you tackle: Improve your CX strategy based on real-world, industry-specific experience. Additionally, with more customers capable of self-service, your contact center queues are less crowded, meaning live agents can focus their expertise on customers with more complex problems.

outsourcing 128

outsourcing Customer Service Self service Contact Center 128

BlueOcean

AUGUST 9, 2021

The most recent publication from Ryan Strategic Advisory surveyed contact center leaders about the state of the industry. Contact Center Data Analytics. 84% of contact centers around the globe already have some capability in data analytics as it relates to the customer experience, particularly in the realm of data collection.

Contact Center 62

Contact Center Technology outsourcing At home agents 62

CSM Magazine

JANUARY 27, 2021

DMG, a leading independent contact centre research and consulting firm, annually conducts reports on the workforce optimisation (WFO) industry, including market trends and challenges, predictions and vendor market share, as well as an extensive customer satisfaction survey to measure end-user experience with vendors and their products.

Consulting 59

Consulting Consulting At home agents Virtual Agent 59

DMG Consulting

DECEMBER 7, 2020

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Background: DMG Consulting LLC , a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its.

Consulting 62

Consulting Consulting Contact Center Marketing 62

COPC

MARCH 23, 2020

Social Distancing, Shutdowns and the Impact of COVID-19 on Our Industry. Contact workathome@copc.com for support in setting up your Work-At- Home operations. The COVID-19 crisis is impacting the contact centre and BPO industry all around the world. What sort of an environment do Work-At-Home agents need?

At home agents 52

At home agents Consulting Consulting Government 52

Aspect

SEPTEMBER 21, 2018

Over the past few months Aspect customers have been reaching out to discuss their plans to implement a work from home strategy for their engagement centers (contact centers), and it has inspired me to share more globally what we have seen in the industry, and what’s driving this interest. Define the Agent Profile.

At home agents 78

At home agents Coaching Gamification Metrics 78