Outsource Consultants

OCTOBER 4, 2021

If customer service is a priority for your organization, this week is a perfect time to consider new ways you can improve customer service outsourcing. And don’t be fooled — businesses that outsource customer service are not dodging their responsibility to their customers, they’re embracing it. 4) Machine Learning/AI Analytics.

outsourcing 128

outsourcing Customer Service Self service Contact Center 128

Callminer

OCTOBER 22, 2019

Outsourcing a major part of your business is never an easy decision, but operating a contact center requires a significant investment in technology and staffing. For some companies, outsourcing call center services makes sense, while others are better served by keeping call center functions in-house.

Best practices 203

Best practices Call Center outsourcing Contact Center 203

Xaqt

JUNE 1, 2020

The offshore business process outsourcing industry is likely to be the hardest hit. Even before the global pandemic, Contact Center and Business Process Outsourcers (BPOs) were facing new headwinds and competitive pressures. COVID-19 changed the entire industry in an instant. The large cloud providers (ie.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52

BlueOcean

AUGUST 9, 2021

The most recent publication from Ryan Strategic Advisory surveyed contact center leaders about the state of the industry. TLDR: Looking for an outsourced partner who can help you get to the next level in your contact center? Simply request pricing for our outsourced customer care solution. Contact Center Data Analytics.

Contact Center 62

Contact Center Technology outsourcing At home agents 62

COPC

MARCH 23, 2020

Social Distancing, Shutdowns and the Impact of COVID-19 on Our Industry. Contact workathome@copc.com for support in setting up your Work-At- Home operations. The COVID-19 crisis is impacting the contact centre and BPO industry all around the world. What sort of an environment do Work-At-Home agents need?

At home agents 52

At home agents Consulting Consulting Government 52

OctopusTech

SEPTEMBER 18, 2018

Utilizing the time of agents is currently one of the most challenging aspects of the call center industry. c)Live Reporting and Analytics. e)Agents Extensions. g)Support for Work-at-Home Agents. a)Intelligent Dialer Function. b)Call Barge-In. d)Call Recording. f)Call Transfer.

Call Center 74

Call Center At home agents Interactive Voice Response Analytics 74