Serenova

AUGUST 23, 2019

But striking the balance of maintaining high service levels while controlling costs is tricky. The result is blocked calls, unavailable service, poor overall customer experience and, ultimately, lost business. The new, more cost-effective answer to the need for additional staff is work-from-home agents.

Customer Experience 65

Customer Experience contact center solutions Contact Center At home agents 65

Xaqt

JUNE 1, 2020

The offshore business process outsourcing industry is likely to be the hardest hit. COVID-19 changed the entire industry in an instant. The industry had enjoyed rapid growth as a result of the millions of dollars pumped into Internet start-ups and their IPOs.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52

Insite Managed Solutions

MAY 23, 2013

Top 10 Technological Contact Center Trends Cloud: Cloud-based infrastructure is the fastest growing area in the call center industry, which DMG predicts will almost double between 2013 and 2015. Speech Analytics: Speech analytics measure how a caller feels by analyzing the tone, speed, and loudness of their voice. Related Posts.

Contact Center 40

Contact Center Technology Gamification call center workforce 40