Analytics At home agents Gamification Industry 
Outsource Consultants
JUNE 1, 2020
The sudden shift to remote work, while very painful for many, has given oxygen to some very essential industries. For the call center industry, it’s becoming apparent that the at-home agent model is here to stay. But now many are finding the water surprisingly warm. . Need to go remote in 2020?
DMG Consulting
DECEMBER 7, 2020
Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Background: DMG Consulting LLC , a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its.
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Aspect
SEPTEMBER 21, 2018
Over the past few months Aspect customers have been reaching out to discuss their plans to implement a work from home strategy for their engagement centers (contact centers), and it has inspired me to share more globally what we have seen in the industry, and what’s driving this interest. Define the Agent Profile.
COPC
MARCH 23, 2020
Social Distancing, Shutdowns and the Impact of COVID-19 on Our Industry. Contact workathome@copc.com for support in setting up your Work-At- Home operations. The COVID-19 crisis is impacting the contact centre and BPO industry all around the world. What sort of an environment do Work-At-Home agents need?
Insite Managed Solutions
MAY 23, 2013
Top 10 Technological Contact Center Trends Cloud: Cloud-based infrastructure is the fastest growing area in the call center industry, which DMG predicts will almost double between 2013 and 2015. Gartner predicts that over 70% of Global 2000 companies will have incorporated some form of gamification by 2014. Related Posts. Jenine Kent.
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