JustCall
MAY 12, 2021
Sales Scripts. Sales content collateral, particularly cold calling scripts , email scripts , and SMS texts are vital to sales success. How you frame your pitch on emails, calls etc. Framing sales scripts may not be tough for sales agents. It comes with an automated dialing feature for seamless calling.
JustCall
APRIL 26, 2022
So, owing to the ongoing and imminent developments, it’s almost imperative for call centers to do away from conventional practices and adopt a more dynamic approach that’s relevant to the now. This means adopting new-age solutions to be more proficient and “intelligent”… to be more in sync with the latest consumer trends.
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NobelBiz
FEBRUARY 13, 2024
Call Whispering Call whispering allows supervisors to coach agents during live calls by providing them with information or advice without the customer hearing, improving the quality of service in real-time. Call whispering is not just a feature; it’s a strategy for excellence.
NobelBiz
JANUARY 16, 2024
Create Convincing Call Scripts: Crafting Your Message Engagement : Develop scripts that engage the customer from the first word. Flexibility and Adaptability : Train agents to use the script as a guide rather than a strict script. This allows for more natural and responsive conversations with potential customers.
Callminer
AUGUST 1, 2017
Before founding Chargeback Gurus , Srii was the co-owner and CEO of InSO International Call Center for 13 years. InsO International changed the call center and customer service arena by pioneering the world’s first hybrid call center solution. Bill Dettering. This is even more critical for BPOs.
Revation Systems
MARCH 13, 2018
With updated scoring and QA features, it now allows contact center managers or supervisors to individually score agents and provide direct results and feedback — adding some workflow management to the mix. These new features allow for a comparative analysis of agents on an individual basis as well as compared to their peers.
SmartAction
MAY 23, 2019
CX Insights Manager – performs ongoing monitoring and analysis of data and recordings/transcripts. Success Manager – ensures the solution meets expected goals and provides regular reporting. The Project Manager has only one thing in mind: to get customer service automation solutions “live” as quickly and accurately as possible.
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