ClientSuccess

AUGUST 31, 2022

Sales teams run business reviews to keep salespeople on track toward their goals. And customer success departments can run business reviews with customers to look at how a product or platform is delivering on the business objectives they’re looking to solve, where benchmarks were not met, and discuss plans or changes for the future.

Benchmark 77

Benchmark SaaS Accountability Analytics 77

Satrix Solutions

SEPTEMBER 8, 2020

This has led to a measurable impact on sales performance. There’s also a link in the article to download our EBook on Designing an Effective Net Promoter Score Survey. Competitive Benchmarking Study. A competitive NPS benchmarking study is also a valuable CX program for CMOs. Sales Win Loss Analysis.

Marketing 78

Marketing Customer Experience Benchmark B2B 78

Comm100

DECEMBER 16, 2019

Report: 2019 Live Chat Benchmark Report. Keep an eye out for the 2020 Live Chat Benchmark Report coming out in January or subscribe and be the first to get it. and clearly defines key related terms like decision trees, natural language processing (NLP), machine learning (ML), and sentiment analysis. Demystifying chatbots and AI.

Chatbots 52

Chatbots Benchmark Scripts Best practices 52

Solvvy

JULY 8, 2022

When you compare the costs of marketing, sales, and onboarding to the costs of providing service and support to existing customers, you’ll find focusing on retention makes good financial sense. They often don’t cover acquisition costs and see a profit for months after an initial sale.

Metrics 106

Metrics Surveys Brand ambassadors Benchmark 106

Netomi

SEPTEMBER 20, 2021

AI powered chatbots are also capable of automating various tasks, including sales and marketing, customer service, and administrative and operational tasks. Sentiment analysis for contextual next best action. Best AI Chatbot for Sales: Drift. To download a copy of our Telecom Customer Service Benchmark report, visit here.

Chatbots 126

Chatbots APIs Surveys Analytics 126

ChurnZero

OCTOBER 22, 2020

Our goal is to bring awareness to the building considerations that are often overlooked or inaccurately weighed during the cost-benefit analysis of a build-or-buy decision. If your Sales team needed a CRM, you wouldn’t expect it to be built in-house – they’d purchase Salesforce. But just because you can build, doesn’t mean you should.

CRM 59

CRM Customer retention Technology Best practices 59

ThriveableBiz

FEBRUARY 27, 2022

10 minutes, is the benchmark we like to stick to. Now if you’re worried about remembering all these tips, I’ve added a link to a ebook I’ve created for you. Tell participants their survey answers will be merged with everyone else’s data, and they won’t be personally identified in the analysis. There are exceptions.

Surveys 52

Surveys Feedback Sales Marketing 52