JustCall

MARCH 23, 2023

The IVR setup helps you handle huge call volumes without putting customers through a long waiting time. Unnatural-Sounding and Stilted Script Writing the perfect script is harder than it seems, yet many businesses take it lightly and do not consult with a professional before doing so. You wouldn’t want that right?

Interactive Voice Response 52

Interactive Voice Response Real estate Call flow Scripts 52

Netomi

SEPTEMBER 30, 2021

Instead of scrolling through pages of FAQs or sitting through long wait times on hold to speak to an agent, customers can receive a reply in seconds. In this scenario, you likely engaged with a scripted, rules-based chatbot, with little to no conversational AI. However, not all chatbots use conversational AI.

Scripts 52

Scripts Chatbots Entertainment Average Handle Time 52

Netomi

FEBRUARY 21, 2024

These AI-powered tools are revolutionizing how hotels and travel agencies interact with their guests, offering convenience, speed, and personalized service. They have transitioned from basic scripted answers to sophisticated AI-driven assistants capable of understanding and responding to complex queries.

Chatbots 40

Chatbots Upselling Feedback Personalization 40

Lumoa

JUNE 14, 2023

Whether that’s because of long wait times, an unfriendly attitude from staff, or a slow resolution of their issues – customers are increasingly becoming more and more intolerant of sub-par customer service. As per research, 79% of customers put as much weight on online reviews as they would on personal recommendations.

Customer centricity 83

Customer centricity Airlines Metrics Feedback 83

SharpenCX

JANUARY 14, 2020

Internet and cable providers and airlines top my list. We set our expectations low any time we have to interact with these brands. When I go to the airport, I prepare myself for long wait times, inefficiencies, crowded planes. Will you use a script? And guess what? Your customers notice when things are inefficient.

Call Center 76

Call Center Customer Service Morale Finance 76

REVE Chat Blog

APRIL 22, 2020

Define KPIs – With well defined KPIs like resolution time, response time to ensure that customers get faster resolution in minimum wait time. Live chat – Live chat helps to connect with the customers in real time to solve sales & support issues effectively. Send a personalized thank you email.

Omni-channel support 58

Omni-channel support Chatbots Airlines Feedback 58

REVE Chat Blog

OCTOBER 16, 2019

Increases conversions – Helping customers in real time help to close the sales faster and increase sales conversions. Boost customer loyalty – Having personalized conversations builds trust and loyalty with your customers. Face to face video chat personalizes customer service communications.

Customer Service 60

Customer Service Chatbots Best practices Feedback 60