aircall

MARCH 5, 2021

For example, nearly all companies are using CRMs, and it makes sense to connect your CRM software with communication channel tools, like email, chat, sales, and support programs. With the Uber/airline partnership example, it’s much easier for a customer to call an Uber rather than arrange for a car rental or other type of transportation.

voip 62

voip SaaS Airlines Transportation 62

Fonolo

JULY 5, 2023

How they approach upselling opportunities Upselling is something that all your customer-facing employees should be doing — not just sales. And the customer journey doesn’t end when you make the sale; your level of service post-sale is as (if not more) important than pre-sale. What industry do you work in?”

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

8x8

FEBRUARY 6, 2019

Herb Kelleher, the iconic leader of Southwest Airlines made an insightful statement about strategic plans: “We have a strategic plan. Integrating communications with CRM environments means contact center agents and sales reps can take, make and transfer calls in one UI, enabling faster, more personalized engagements.

Analytics 48

Analytics CRM APIs Contact Center 48

C Space

OCTOBER 1, 2018

I’m talking about those equally rare companies who have managed to attract, capture and hold consumer admiration in industries that are widely disparaged by those very same consumers. some of the most vilified and poorest rated industries include telecommunications, financial services and airlines. The industry shakers.

Airlines 40

Airlines Wireless Advertising Telecommunications 40