Beyond Philosophy

FEBRUARY 27, 2017

I’ve also qualified for airline elite status after a busy travel year, and then watched the perks squandered when I didn’t fly as much in the next one. In our customer experience consultancy, we’ve found that there’s often little connection between the concept of employee loyalty and customer loyalty, and that’s a big mistake.

Chief Customer Officer 333

Chief Customer Officer Airlines Morale Employee engagement 333

Outsource Consultants

JANUARY 3, 2024

At Outsource Consultants, we’re committed to providing informed insights, leveraging our experience with over 500 global BPO partners across various industries. The call center industry was grappling with high turnover and absenteeism, prompting a shift towards prioritizing agent stability and morale.

Call Center 67

Call Center outsourcing Morale Interactive Voice Response 67

Outsource Consultants

SEPTEMBER 14, 2021

Delta Airlines is hiring 5,000 professionals to help support their customers, but still expects lengthy hold times (some as long as 9 hours) to persist into the fall. So if you have specific AI goals, you should definitely consult on your options with an expert contact center partner. I understand you’re having trouble with a payment.

Contact Center 125

Contact Center Interactive Voice Response Morale Abandon rate 125

Quiq

JULY 28, 2022

Airlines and hotels are among the top industries seeing a drop, brought on by both internal and external factors. And staffing shortages continue to be an issue, especially in positions that can struggle with keeping up morale. After your guests purchase an airline ticket, can you provide FAQs about their travel destination?

Customer Service 90

Customer Service Wait times Airlines Morale 90

CX Accelerator

APRIL 30, 2018

It takes a special type of person to handle the type of pressure and stress that comes with a CSR career. Do you ever find yourself asking, “Does this person really exist?” This concept was first introduced by Scandinavian Airlines president Jan Carlzon in the 1980s. Then come talk to me. If so, you’re not alone.

Journey mapping 140

Journey mapping Airlines Morale Call Center 140

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

360Connext

APRIL 28, 2017

Delta Airlines Cargo is a bigger business than you may realize as a regular airline passenger. Get personal with metrics. ” Morale, motivation, and consistency in performance go up. The post It’s Time to Be Honest About the People in Your Experience appeared first on Customer Experience Consulting.

Airlines 77

Airlines Wait times Metrics Morale 77