ShepHyken

APRIL 19, 2017

Last week was a bad week for the airlines. The United Airlines customer service debacle hurt all airlines, not just the United brand. Airline personnel get angry. And, that goes for all other airline personnel. This great story starts with some bad news that was out of the airline’s control.

Airlines 218

Airlines Brand ambassadors Government Customer Service 218

Comm100

JANUARY 14, 2016

Consequently, as newer technologies enable more ease in performing business transactions, consumers will have higher expectations when it comes to customer service and sales support. In recent years, consumers have placed greater importance on the quality of customer service than on the price and quality of products alone.

Customer Service 0

Customer Service Self service Advertising Airlines 0

Fonolo

JULY 5, 2023

This is the best way to prevent damage and creates a very personal, attentive service. The best way to approach customer service is to be proactive: solve a problem before a customer notices and their respect and appreciation of your brand will get a massive boost. And support it with world-class customer service.

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

C3Centricity

AUGUST 26, 2019

Their DermaBlendPro brand encouraged users to share photos or videos of how the brand had transformed their look, by hiding disfiguration or tattoos. Catalyze your Customer Connection Book your workshop NOW! Their coloured button draws the eye and without reading you could end up making the same mistake I almost did.

Brand ambassadors 59

Brand ambassadors Customer centricity Airlines Advertising 59

CSM Magazine

APRIL 23, 2020

Customer experience trainer Bryan Horn reflects on how customer service standards have fallen and offers some ways to take customer service from good to great. Most consumers will get service that is, technically speaking, mediocre. The service was mediocre. They got what they paid for. Raise the Bar.

Customer Service 52

Customer Service Airlines Brand ambassadors Entertainment 52

CSM Magazine

OCTOBER 9, 2019

The third post in our Customer Service Week series by Samantha Saunders examines the importance of employee engagement and recognition. Recognition: Celebrate your customer service heroes. These varied services have one thing in common: they directly impact the consumer experience. About OmniServ.

Brand ambassadors 45

Brand ambassadors Airlines Morale Government 45

Eptica

JULY 8, 2020

Author: Pauline Ashenden - Demand Generation Manager Building trust with consumers relies on companies delivering fast, accurate and above all consistent answers to their customer service questions, whenever a consumer makes contact and whatever channel they choose. Share this page on: Tweet.

Customer Experience 111

Customer Experience Brand ambassadors Banking Airlines 111