Enghouse Interactive

JUNE 11, 2021

Sponsored by Enghouse Interactive, it provides insight and strategies to improve engagement through technology, training and processes, based on industry best practice. For example, every airline will need to be prepared for moments of truth around cancelled or missed flights. What is the moment of truth?

Airlines 91

Airlines Scripts Banking Self service 91

Babelforce

SEPTEMBER 15, 2021

You can arrange for new agents to practice with their more experienced colleagues using typical scenarios. Experienced employees can provide real-time coaching and feedback, which many of them sincerely enjoy doing! 4 Go beyond scripts. Scripts help agents provide great customer service. 13 Provide quality feedback.

Call Center 102

Call Center Scripts Contact Center Airlines 102

Netomi

FEBRUARY 21, 2024

They have transitioned from basic scripted answers to sophisticated AI-driven assistants capable of understanding and responding to complex queries. Post-departure, they assist in gathering feedback, managing follow-ups, and maintaining engagement, which is vital for customer retention.

Chatbots 40

Chatbots Upselling Feedback Personalization 40

REVE Chat Blog

OCTOBER 16, 2019

Best practices & tips for effective customer service communication. Last year United Airlines had a brand crisis, in which $1.4 Avoid scripted conversations – Overusing of canned responses can lead to bad customer experience. Follow customer service etiquette & best practices. Personal touch.

Customer Service 60

Customer Service Chatbots Best practices Feedback 60

REVE Chat Blog

APRIL 22, 2020

How to handle customer complaints (Tips & Best practices). Customers have abundant choices to share their feedback and complaints with you across various channels. Listening to customers is a great way to gather genuine feedback about your business. Offer consistent support across multiple channels. Tutorials .

Omni-channel support 58

Omni-channel support Chatbots Airlines Feedback 58

AWS Machine Learning

APRIL 16, 2024

For security best practices, it’s recommended to use Secrets Manager to securely store sensitive information such as passwords. JupyterLab notebooks provide the ability to receive instant model feedback from a model running on local compute and optimize the prompt and tune a model’s response further or change a model entirely.

Airlines 94

Airlines Management Engineering Accountability 94

Netomi

JANUARY 5, 2023

Industries such as airlines, telecommunications, and hospitality have suffered losses in their CX quality as a result of environmental factors like rising costs, supply issues, and staffing shortages. This means there is little room for the customer to go off-script. Modularity allows for incremental deployment.

Chatbots 52

Chatbots Scripts Airlines Customer Support 52