Anexa BPO

OCTOBER 16, 2022

The school of thought around these fundamental approaches is that risks can be quantified and used as equity-capital buffers that are held by banks to offset potential losses. For example, at the top of the cross-industry comparison list would be digitization and its associated risks – particularly as it pertains to the banking sector.

Telecommunications 52

Telecommunications Finance Banking Automotive 52

Skybridge

APRIL 6, 2020

Many customers who call the hotlines of airlines, retailers and financial-services firms, among others, encounter hours long wait times, hearing recorded messages saying help is currently unavailable. Some of the most-needed services, such as banking and health-care, involve especially sensitive information.

Airlines 76

Airlines Wait times Call Center Banking 76

Skybridge

MARCH 30, 2020

Many customers who call the hotlines of airlines, retailers and financial-services firms, among others, encounter hours long wait times, hearing recorded messages saying help is currently unavailable. Some of the most-needed services, such as banking and health-care, involve especially sensitive information.

Call Center 59

Call Center Airlines Customer Service Wait times 59

Livepro

JULY 17, 2018

Luke has over 13 years of expertise across the Superannuation retail, outsourcing and profit-to-member sectors. Having managed in-house and outsourced contact centres as well as back-office processing centres, Ian fully understands the speed of change required when managing within the contact centre environment.

Transportation 40

Transportation Government Multichannel Consulting 40

Netomi

JANUARY 5, 2022

Evan has completed assignments for marquee clients such as American Express, Southwest Airlines, FM Global, IBM, Dupont, BlackRock, E*Trade, etc. Mike’s results-driven approach has helped companies such as Chick-fil-A, Delta Airlines, Holiday Inn, IBM, the University of Phoenix, Piedmont Hospital, Transitions Optical, and hundreds of others.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CSM Magazine

APRIL 28, 2016

In many firms like Delta airlines every single time I call I get asked to take a survey. Have you ever called up your credit card company or bank and were asked to stay on the line after your call is complete in order to take a customer satisfaction survey? I think firms are going to the same destructive approach as outsourcing.

Surveys 40

Surveys outsourcing Airlines Banking 40

Connecting the Dots

APRIL 21, 2017

As we start bundling services in the banks and in telecommunications, we’ve seen the complexities rise. But in this global, digital, outsourced, co-branded, make-incremental-revenue model type marketplace, I think it’s entirely fair to say that complaint handling is even more important than it ever has been. But we’ll keep trying.

Customer Care 48

Customer Care Scripts Front-line service Contact Center 48