Skybridge

APRIL 6, 2020

Many customers who call the hotlines of airlines, retailers and financial-services firms, among others, encounter hours long wait times, hearing recorded messages saying help is currently unavailable. Some of the most-needed services, such as banking and health-care, involve especially sensitive information.

Airlines 76

Airlines Wait times Call Center Banking 76

Skybridge

MARCH 30, 2020

Many customers who call the hotlines of airlines, retailers and financial-services firms, among others, encounter hours long wait times, hearing recorded messages saying help is currently unavailable. Some of the most-needed services, such as banking and health-care, involve especially sensitive information.

Call Center 59

Call Center Airlines Customer Service Wait times 59

Netomi

JANUARY 5, 2022

Our favorite content from Colin : How to Manage Customer Wait Time: The Best Tips From Great Companies. Why This is a Great Time to Change Your Customer Habits. Evan has completed assignments for marquee clients such as American Express, Southwest Airlines, FM Global, IBM, Dupont, BlackRock, E*Trade, etc. Dan Gingiss.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98