CSM Magazine
DECEMBER 13, 2023
Furthermore, customer service success now relies heavily on the use of data analytics, allowing businesses to gain valuable insights into their customers’ preferences and behavior patterns. For example, many airlines now offer self-service check-in kiosks at airports, reducing long queues and wait times for customers.
Lumoa
SEPTEMBER 11, 2023
Consider the following scenario: A customer learns a new airline will be operating flights in their city. Their customer experience will begin long before they board their first flight with the new airline. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries.
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Lumoa
SEPTEMBER 11, 2023
Consider the following scenario: A customer learns a new airline will be operating flights in their city. Their customer experience will begin long before they board their first flight with the new airline. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries.
JustCall
MARCH 23, 2023
The IVR setup helps you handle huge call volumes without putting customers through a long waiting time. From real estate to airlines, the IVR call in process is an important part of your customer support. Airline Companies Conversational IVR is central to airline customer service. You wouldn’t want that right?
ProProfs Blog
AUGUST 19, 2020
Here is a quick recap: Right before an overbooked United Express flight took off on April 9, 2017, airplane staff were recorded manhandling and forcibly removing passengers to make room for airline employees. . Now, it would be wrong to say that such a big airline company did not have a devised structure of customer service policies.
Infinity
MARCH 14, 2022
Conversation Analytics enabled them to set goals based on location, intent, airlines, and even brand words that they marked as high or low value. Use customer intel to handle enquiries faster, minimising wait time and reducing the overall pressure on your call agents. Every conversation matters.
PeopleMetrics
OCTOBER 25, 2017
For example, it’s no coincidence that airlines with the best CX ratings also boast the highest percentage of on-time arrivals. You try a new a restaurant, excited to get your grub on, and by the time you sign the check, you’ve decided that you won’t be recommending or returning - customer churn alert! Be ready to respond.
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