5 Ways to Avoid Agent Burnout Through Customer Self-Service
Mindtouch
FEBRUARY 6, 2018
It’s not a problem to be ignored: agent burnout can diminish call center morale and negatively impact customer support KPIs like CSAT and NPS. Not to mention how expensive it is to constantly hire and train new agents. Yet some of the most effective ways to prevent agent turnover have little to do with agents at all.
Let's personalize your content