Noble Systems

SEPTEMBER 3, 2019

When you factor in that call centers typically spend $8800 on hiring and training new agent, attrition can cost a 100-agent contact center about $325,600 per year. In addition, you may be risking your reputation and impeding the quality of customer service, which can lead to plummeting customer satisfaction. Gamification.

Agent burnout 53

Agent burnout Contact Center Gamification Interactive Voice Response 53

CSM Magazine

JANUARY 25, 2023

Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023. Great news for businesses that rely on the festive season to tide them over during the leaner months but extremely stressful for agents in contact centres. Reassess agent training programmes to make sure they are ready for the year ahead.

Agent burnout 52

Agent burnout Analytics Gamification Coaching 52

Balto

NOVEMBER 2, 2023

We unite agents with AI to boost your contact center’s efficiency, guide agents with on-the-job training, proactively identify and solve customer needs, and automate the QA process with 100% call scoring. What’s more, Balto assists your agents during calls and alerts them when they deviate from the script.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

Hodusoft

AUGUST 9, 2023

With features such as multi-level Interactive Voice Response (IVR), skill-based routing , self-service solutions such as chatbots, knowledge base routing, frequently asked questions (FAQs) and more, high-quality multi-tenant contact center software can increase FCR by leaps and bounds.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52