The Rising Risk of Call Center Agent Burnout in the Age of COVID-19
Skybridge
JUNE 10, 2020
Focus on both hard skills and the softer skills and for every new level of mastery achieved, be sure to praise each agent, both individually, and in front of their peers. Wait times and handling times can drive otherwise happy, calm people to get frazzled. Pour on the Gratitude. Let’s face it, things can get hectic.
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