PeopleMetrics

MARCH 25, 2022

Customer advisory boards (CABs) can be a powerful tool in your organization's arsenal. But what are customer advisory boards? This guide will answer some of the most common questions that business leaders, marketers, and product managers have about CABs: What are customer advisory boards (CABs)? How do they work? Back to Top.

Feedback 118

Feedback Surveys B2B B2C 118

ShepHyken

APRIL 16, 2023

A New Opportunity for Brands to Build Trust, Authenticity and Customer Loyalty by Tom Idle (Sustainable Brands) COVID-19 changed everything — especially how people think about their local communities. The idea is that a company, brand, or retailer focuses on the local community.

Customer Service 24

Customer Service Benchmark Consulting Consulting 24

Callminer

NOVEMBER 18, 2020

To learn more about the biggest mistakes contact center agents make during calls that can lead to a poor customer experience , we reached out to a panel of contact center experts and business leaders and asked them to answer this question: “What’s the single worst thing a contact center agent can do during a call?”. Peter Mann.

Contact Center 345

Contact Center Call Center Gamification Wait times 345

CX Global Media

OCTOBER 22, 2018

In 2016, he and his wife launched the Amani Marie Foundation , a non-profit organization focused on economic mobility in the Charlotte, NC community. Jim Rembach is the President of Call Center Coach and Host of the Fast Leader Show podcast.

Employee engagement 45

Employee engagement Contact Center Morale Coaching 45

Livepro

JULY 17, 2018

Lyn Trewenack – Director at BBB Advisory. Topic: ‘Demystifying multichannel customer experience’ Lyn Trewenack is the national consulting director for BBB Advisory. Steve also serves on the Board of Service WA and is a member of the state governments Business and Technology Advisory Committee.

Transportation 40

Transportation Government Multichannel Consulting 40

COPC

FEBRUARY 22, 2019

Despite the fact that virtually every organization in existence has an entire department dedicated to customer care, the global community of customer care leaders is a small and familiar group of folks. This community is well supported by a calendar jam-packed with conferences, summits and seminars. VP James Cammareri.

Finance 40

Finance Benchmark Contact Center Customer Care 40

ChurnZero

MARCH 3, 2020

It’s also a great opportunity to meet and network with peers within the Customer Success community. SaaStr is the largest community of SaaS executives, founders, and entrepreneurs in the world and they are brought together at their flagship event – SaaStr Annual. They are expecting 1,000+ attendees at their event and 26+ exhibitors.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72