Quality Contact Solutions

AUGUST 20, 2021

Quality Contact Solutions, Inc (QCS), a leading outsource call center and telemarketing company, today announced that it is now officially SOC 2 Type 1 and HIPAA certified. As the regulatory oversight related to HIPAA increases, healthcare providers and their business associates like QCS must ensure compliance on an ongoing basis.

Call Center 98

Call Center Telemarketing outsourcing B2C 98

Global Response

JANUARY 31, 2024

You’ve decided to outsource customer service to a third-party provider. The Do Not Call (DNC) list : Individuals can register their information on the DNC list to stop receiving telemarketing calls. Many states have additional privacy regulations, call recording laws, and specific telemarketing regulations.

Call Center 62

Call Center Telemarketing Government Healthcare 62

Quality Contact Solutions

DECEMBER 16, 2020

By Nathan Teahon, Strategic Account Manager. Recently I was asked what the key was to create a robust B2B Telemarketing Script. Many books have been written on creating calling scripts for telemarketing services. In B2B Telemarketing , you are typically calling someone that is not expecting your call. has run the?gamut

Telemarketing 52

Telemarketing Scripts B2B Call Center 52

Quality Contact Solutions

DECEMBER 31, 1969

Julie is an outsourced telemarketing and call center operations expert. Julie came to QCS with 20 years of call center industry experience, including 17 years in Account Management and Client Services. Other Articles You Might Find Interesting: How to Write an Outbound Telemarketing Script. Angela Garfinkel, President.

Telemarketing 66

Telemarketing Automotive outsourcing Healthcare 66

Blueship Call Center

MARCH 31, 2023

This is where techniques Customer Care Outsourcing Services come into play as a useful tool that offers your clients help at any time of day and gives your business the ability to efficiently handle answers and call times, regardless of how high the demand is. What Is Outsourcing of Contact Centers?

outsourcing 45

outsourcing Call Center Calibration Contact Center 45

JustCall

JANUARY 18, 2023

Business process outsourcing (BPO), which grew out of BPM, can make this kind of change possible if it is done carefully and with a good vendor. . Delegating non-essential business activities to a third-party BPO vendor is known as business process outsourcing (BPO). Some companies even outsource to freelancers to cut costs further. .

Call Center 52

Call Center Business Process Outsourcing outsourcing Telemarketing 52

Select VoiceCom Blog

JANUARY 11, 2023

Moreover, SVC complies with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), emphasizing our dedication to safeguarding client data in the healthcare industry. SVC is seeking experienced professionals and fresh graduates alike, particularly those in the healthcare industry. healthcare market.

Healthcare 52

Healthcare Telemarketing Call Center Accountability 52

Global Response

FEBRUARY 13, 2022

Either way, it might be time to outsource your call center. Business process outsourcing (BPO) is, as the name suggests, outsourcing one or many of your business operations to a third-party provider or service. A call center is just one of the many business processes that can be outsourced. So, what is a BPO call center?

Call Center 62

Call Center outsourcing Business Process Outsourcing Telemarketing 62

Global Response

MAY 1, 2023

If you’re looking to outsource your call center needs, but aren’t sure which model is right for you—or even what models are available—we’re here to help. If your customers reach out to you with questions about hours, products, orders, returns, account help and more, an inbound call center can take care of those calls.

Call Center 62

Call Center Multichannel virtual call center outsourcing 62

Call Experts

JUNE 27, 2019

It is a valuable step towards protecting customers from fake and unwanted calls from telemarketers. Benefits of a Call Center: Healthcare and Medical Practice. 4 Strategies to Outsource Telephone Triage . Outsourcing to Call Center Offers Efficiency and Savings. Why do you need a 24-hour contact support system?

Telemarketing 61

Telemarketing outsourcing Call Center Answering services 61

Global Response

FEBRUARY 13, 2022

When you take into account that in 2020 around 60% of consumers stated that they contacted customer service within a month of their purchase, it’s apparent that the traditional call center isn’t going anywhere. They are often highly automated, and may provide everything from telemarketing and sales to lead generation and market research.

Call Center 62

Call Center Interactive Voice Response outsourcing Contact Center 62