SmartKarrot

APRIL 18, 2022

Drive employee engagement and a high-performance culture within the teams, ensuring effective performance management, coaching, and development of the teams, and creating an environment where people can excel through accountability, encouragement, and empowerment. Monitor customer health to track usage and overall customer satisfaction.

Advertising 19

Advertising Customer advocacy Finance Best practices 19

SmartKarrot

OCTOBER 13, 2022

Monitor any service level agreement items and communicates to operations or client regularly. As a customer advocate, you will also partner with internal teams outside of Customer Success such as Product, Sales, Support, Engineering, and Marketing.? Create long-standing partnerships that result in customer advocacy.?

Customer advocacy 19

Customer advocacy Technical Support Feedback Education 19

SmartKarrot

JULY 14, 2021

Maintain weekly schedule for the customer support team and PTO requests. Provide top-tier support for GoShare’s three core customer segments enterprise businesses, consumer, and contracted drivers. Establish service levels and requirements for the department. This is a “player/coach” role by design.

Customer advocacy 10

Customer advocacy Technical Support Finance Consulting 10

SmartKarrot

NOVEMBER 18, 2020

Collaborating with the sales, partnerships, and marketing team to develop a regular stream of multi-channel engagement programs to drive product adoption, retention, and customer advocacy. Apply here: [link] Role: Director of Customer Success (US West) Location: San Francisco, CA, US Organization: Smartly.io

Customer advocacy 10

Customer advocacy Best practices Finance Enterprise 10

SmartKarrot

NOVEMBER 20, 2020

Partnering closely with our sales teams to retain and grow customer accounts, and to engage with leaders at customer organizations to define goals and leverage our products and services to achieve them. Also, partner closely with product and engineering teams to ensure product-market fit and great service level.

Customer advocacy 10

Customer advocacy Coaching Government Consulting 10

ChurnZero

JUNE 27, 2023

Objective internal: Product usage, degree of utilization, engagement with high-value features, support tickets and service level agreement (SLA) concerns. Subjective external: NPS, customer satisfaction scores (CSAT), customer advocacy and perceived return on investment (ROI).

Journey mapping 52

Journey mapping SaaS Customer advocacy Finance 52

Fonolo

MAY 31, 2018

That being said, we have a cautionary note about speed: While desired, it will not make up for emotionless customer service; in fact, empathy is weighted above speed when it comes to overall customer satisfaction. Advances in Live Chat Will Provide Greater Customer Satisfaction.

Interactive Voice Response 86

Interactive Voice Response Customer Service Customer advocacy Benchmark 86